At a Glance
- Tasks: Manage key client relationships and drive account growth in a dynamic logistics environment.
- Company: Join a growing fulfilment and logistics business with a focus on customer satisfaction.
- Benefits: Competitive hourly rate, remote work, and potential for permanent position.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Be the primary contact for key accounts and make a real impact on customer success.
- Qualifications: Experience in account management and strong communication skills in Mandarin.
The predicted salary is between 20.19 - 20.19 £ per hour.
Remote Role Monday-Friday - 8AM-5PM
Temporary ongoing with the potential to become permanent after 12 successful weeks. £20.19 per hour
We are recruiting on behalf of a growing fulfilment and logistics business for an experienced Key Account Manager to manage and develop a portfolio of key customer accounts across the UK. Working closely with internal teams, you will identify commercial opportunities and ensure a high standard of customer delivery.
Responsibilities:
- Manage key client relationships by serving as the primary point of contact, building long-term partnerships, ensuring high customer satisfaction, and conducting regular business reviews.
- Drive account growth and profitability by owning revenue targets, developing strategic account plans, setting joint business goals, and identifying upsell and cross-sell opportunities.
- Lead contract and commercial management by negotiating pricing and agreements, managing renewals, ensuring SLA compliance, and achieving annual revenue and margin targets.
- Oversee account onboarding and operational excellence by managing new client onboarding, coordinating internal stakeholders, monitoring KPIs, and driving continuous service improvements.
- Resolve customer and operational issues by collaborating with cross-functional teams (Warehouse, Transportation, IT, Finance, Supply Chain Operations, etc.) to address service challenges.
Key Account Manager (Mandarin Speaking) employer: ACS Staffing Solutions
As a Key Account Manager with our dynamic fulfilment and logistics business, you'll thrive in a supportive remote work environment that champions collaboration and innovation. We offer competitive pay, opportunities for professional growth, and a culture that values long-term relationships with both clients and employees, making it an ideal place for those seeking meaningful and rewarding employment.
