At a Glance
- Tasks: Deliver exceptional service and ensure smooth operations from order to delivery.
- Company: Dynamic Kettering-based client with a focus on customer satisfaction.
- Benefits: Competitive salary, regular performance reviews, and access to training resources.
- Other info: Join a supportive team culture where your growth is a priority.
- Why this job: Make a real impact in a role that values your contributions and voice.
- Qualifications: Experience in fast-paced customer service and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 € per year.
Do you thrive on delivering exceptional service and ensuring operations run like clockwork? Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.
What You’ll Be Doing:
- Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you:
- Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
- Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
- High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills:
- Solid experience in a fast-paced, high-demand customer service environment.
- Interest in B2B relationships and logistics.
- Proficiency in Microsoft Office (especially Word and Excel).
What's on offer:
- A competitive salary.
- Regular performance reviews to support your growth.
- Opportunities to keep up with the latest technologies and industry trends.
- Access to industry literature, internal training, and expert knowledge.
- A dynamic team culture where your voice matters and your contributions count.
If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!
Customer Services Administrator in Kettering employer: ACS Staffing Solutions
Join a dynamic team in Kettering where your contributions truly matter! As a Customer Services Administrator, you'll enjoy a competitive salary, regular performance reviews, and ample opportunities for professional growth. Our supportive work culture fosters collaboration and innovation, ensuring you stay at the forefront of industry trends while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Remember, they want to see how you handle pressure and resolve issues, so be ready to share your best examples.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office, especially Word and Excel, make sure to highlight that in conversations. It’s a big plus for this role, and we want to see you shine!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Services Administrator.
We think you need these skills to ace Customer Services Administrator in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills—give examples! If you've tackled customer issues or collaborated with teams, share those stories. We want to see how you’ve made a difference in previous roles.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your passion for customer service and how you connect with people—it’s all about building trust!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ACS Staffing Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specifics of their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a challenging situation into a positive outcome. This is key for a Customer Services Administrator role!
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and confidently. Use role-play scenarios with a friend or family member to simulate the interview environment. Remember, as the first point of contact, your communication skills are crucial in building trust with customers.
✨Be Ready to Juggle Priorities
Think of examples where you've managed multiple tasks effectively. The interviewer will want to know how you handle competing priorities, so be prepared to discuss your organisational strategies and how you set clear goals to meet deadlines.
