At a Glance
- Tasks: Provide top-notch customer service and solve problems for our clients.
- Company: Join a dynamic team in Kettering with a focus on customer satisfaction.
- Benefits: Earn £13.77 per hour, with potential for permanent position after 12 weeks.
- Other info: Flexible part-time hours from 10am to 2pm, perfect for students.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 13.77 - 13.77 £ per hour.
Part-time 10am-2pm £13.77 per hour Kettering NN16 Temporary with potential to be made permanent after a minimum of 12 weeks.
Are you a customer-focused, organised and confident communicator who enjoys helping people and solving problems? We’re looking for a Customer Service Co-ordinator to be a key point of contact for our customers, providing excellent service, resolving queries and finding effective solutions.
Working closely with customers and internal teams, you’ll help ensure issues are resolved efficiently while identifying opportunities to continuously improve the customer experience. This is a varied role covering customer service, relationship management, communication, problem-solving and administration.
What You'll Be Doing:
- Providing a high level of customer service across inbound and outbound communications.
- Building strong and positive relationships with customers.
- Responding to customer queries and resolving issues in a professional and customer-focused manner.
- Handling complaints and working towards positive resolutions.
- Identifying customer needs and providing appropriate solutions and support.
- Working closely with internal teams and field-based managers to ensure customers receive the right level of support.
- Supporting customer communications, promotions and service initiatives.
- Maintaining accurate customer records and information.
- Producing accurate reports and supporting the team with customer and business data.
- Identifying opportunities to improve processes and enhance the customer experience.
- Creating and maintaining clear processes and procedure documentation.
- Supporting business projects and initiatives where required.
- Working with key stakeholders across the business to ensure excellent customer service is delivered consistently.
What We're Looking For:
- Excellent customer service and communication skills.
- A professional and confident telephone manner.
- Strong written and verbal communication skills.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong problem-solving and negotiation skills.
- Good IT skills, including experience using Microsoft Office.
- The ability to work independently and take ownership of your work.
- A positive, proactive and adaptable approach.
- The ability to build strong relationships with customers and colleagues.
- A genuine passion for helping customers and delivering excellent service.
You’ll be someone who:
- Puts the customer first.
- Enjoys helping people and finding solutions to problems.
- Communicates confidently and professionally with people at all levels.
- Remains calm and professional when dealing with challenging situations.
- Is organised and able to manage multiple tasks and priorities.
- Works well as part of a team while also being confident working independently.
- Takes ownership and follows through on commitments.
Customer Service Advisor in Kettering employer: ACS Staffing Solutions
ACS Staffing Solutions is an exceptional employer that values its team members by fostering a dynamic and supportive work culture in Northampton. With a focus on employee growth, we offer training opportunities and career advancement within a fast-paced environment, ensuring that our Warehouse Team Leaders are equipped to lead effectively while enjoying the benefits of a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ACS Staffing Solutions and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ACS Staffing Solutions and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ACS Staffing Solutions.
Get Familiar with Our Brand:Before applying, take some time to learn about ACS Staffing Solutions and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ACS Staffing Solutions
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ACS Staffing Solutions.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ACS Staffing Solutions will surely appreciate.
