At a Glance
- Tasks: Deliver exceptional customer service and manage orders efficiently.
- Company: Dynamic logistics company in Kettering with a supportive team culture.
- Benefits: Competitive pay, regular reviews, training opportunities, and a vibrant work environment.
- Other info: Join a team where your voice matters and contributions are valued.
- Why this job: Make a real impact by being the vital link between customers and the organisation.
- Qualifications: Experience in fast-paced customer service and proficiency in Microsoft Office.
The predicted salary is between 13.37 - 13.37 £ per hour.
Logistics Customer Services Administrator Kettering
Hours - Monday to Friday (Apply online only) £13.37 per hour Temporary - Permanent
Do you thrive on delivering exceptional service and ensuring operations run like clockwork? Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.
What You’ll Be Doing ...
- Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you ...
- Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
- Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
- High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills ...
- Solid experience in a fast-paced, high-demand customer service environment
- Interest in B2B relationships and logistics
- Proficiency in Microsoft Office (especially Word and Excel)
What's on offer ...
- A competitive salary
- Regular performance reviews to support your growth
- Opportunities to keep up with the latest technologies and industry trends
- Access to industry literature, internal training, and expert knowledge
- A dynamic team culture where your voice matters and your contributions count
If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you.
Customer Services Administrator employer: ACS Staffing Solutions
Join a dynamic and expanding conveyancing firm in Northampton, Milton Keynes, Bedford, Kettering, or St Neots, where you will benefit from a supportive work culture that prioritises professional development and career progression. With structured training and a focus on high-quality legal services, this role as an Assistant Case Handler offers a meaningful opportunity to grow within the industry while enjoying a collaborative environment that values client satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ACS Staffing Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ACS Staffing Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ACS Staffing Solutions.
How to prepare for a job interview at ACS Staffing Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ACS Staffing Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ACS Staffing Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
