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For Companies At a Glance
- Tasks: Support customers with queries and ensure smooth delivery experiences.
- Company: Join a growing logistics provider known for exceptional home delivery services.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a collaborative team environment.
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: Occasional Saturday work may be needed based on business demands.
The predicted salary is between 22700 - 28000 £ per year.
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)
About the Company
Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.
The Role
The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.
Key Responsibilities
- Handle incoming customer enquiries via telephone and email in a timely and professional manner
- Make outbound calls to confirm delivery details and ensure customer satisfaction
- Accurately update and maintain customer records using the in-house Transport Management System
- Work closely with team members to meet performance targets and service level agreements
- Maintain a consistent focus on delivering excellent customer service
Customer Service Advisor employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific services offered by our client. Understanding their operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Advisor, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the logistics sector and think about how you would handle them. Being prepared with examples of how you've resolved similar issues in the past can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on how you have provided excellent service and resolved customer issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for the Customer Service Advisor position, particularly in handling customer enquiries and maintaining records.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ACS Staffing Solutions
✨Know the Company
Before your interview, take some time to research the logistics provider. Understand their services, values, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, you'll need to showcase your ability to handle customer queries effectively. Prepare examples from your past experiences where you resolved issues or provided exceptional service, highlighting your problem-solving skills and empathy.
✨Practice Communication
Since the role involves managing inbound and outbound communications, practice clear and concise communication. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to build confidence.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, and performance targets. This not only shows your enthusiasm for the position but also helps you determine if the company is the right fit for you.
