At a Glance
- Tasks: Handle inbound calls, build rapport, and resolve customer issues with empathy.
- Company: Join a globally recognised organisation with a friendly and supportive team.
- Benefits: Enjoy Monday to Friday hours, career progression, and staff discounts from day one.
- Other info: Enjoy a vibrant office culture with regular team incentives and wellbeing support.
- Why this job: Make a real difference by helping customers and thrive in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Customer Service Advisor in Corby, Monday – Friday, 9:00am – 5:00pm, £13.09 per hour. Temporary with potential to be made permanent after 12 successful weeks. August Start.
Are you a confident communicator who enjoys speaking with people and thrives in a fast-paced environment? We're looking for enthusiastic and resilient Customer Service Advisors to join our client's friendly and supportive team in Corby. This role involves back-to-back calls, so you'll spend much of your day speaking with customers, building rapport, providing outstanding service and achieving positive outcomes. If you're motivated by helping people, enjoy working towards targets and are looking for a company that genuinely invests in its people, we'd love to hear from you.
Whether your experience comes from a contact centre, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career with a globally recognised organisation.
What You'll Be Doing:- Taking high volumes of inbound calls.
- Building positive relationships through professional and engaging conversations.
- Managing customer enquiries and resolving issues efficiently and empathetically.
- Accurately updating customer information on the CRM system.
- Delivering excellent customer service on every call.
- Working towards individual and team performance targets while maintaining quality standards.
- Previous customer service experience (contact centre, retail, hospitality or office-based roles all considered).
- Confident and professional telephone manner.
- Excellent verbal and written communication skills.
- A positive attitude with strong listening and problem-solving abilities.
- Driving License is advantageous.
- Comfortable working in a fast-paced, high-volume calling environment.
- Good computer skills with a minimum typing speed of 30 words per minute (typing assessment forms part of the recruitment process).
- Self-motivated, resilient and eager to learn.
- A genuine team player with a strong work ethic.
- Monday to Friday working hours – enjoy your evenings and weekends.
- Temporary to permanent with opportunities for career development and progression within a global organisation.
- Full induction, comprehensive training and ongoing coaching.
- Staff discount opportunity from day one on various products.
- Modern, vibrant office with on-site catering facilities.
- Friendly, supportive and welcoming team environment.
- Recognition and reward for excellent performance.
- Regular team incentives, competitions and employee engagement activities.
- Employee wellbeing support and a positive workplace culture.
If you're looking for a rewarding role where no two days are the same and you're ready to thrive in a busy outbound calling environment, apply today and take the next step in your customer service career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor 2026
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ACS Staffing Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ACS Staffing Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor 2026
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ACS Staffing Solutions.
How to prepare for a job interview at ACS Staffing Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ACS Staffing Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ACS Staffing Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
