Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer calls, negotiate payment arrangements, and update case records accurately.
- Company: Dynamic contact centre with a focus on customer service and performance.
- Benefits: £22,000 salary, uncapped commission, pension, health cash plan, and employee assistance programme.
- Why this job: Join a target-driven team and develop your negotiation skills while making a real difference.
- Qualifications: Strong communication skills, resilience, and experience in high-pressure environments.
- Other info: Flexible shift patterns and opportunities for career growth in a supportive environment.
The predicted salary is between 18000 - 26000 £ per year.
This role sits within our clients contact centre and involves managing inbound and outbound customer calls related to account resolution. The position focuses on negotiating suitable payment arrangements, answering queries, and updating case records accurately. The role is target-driven and requires a strong focus on customer service, compliance, and performance.
Key Responsibilities:
- Handle high volumes of inbound and outbound calls professionally and efficiently
- Negotiate appropriate payment solutions while meeting call and performance targets
- Accurately update case management systems within agreed timescales
- Adhere to all data protection, regulatory, and compliance requirements
- Identify and appropriately support vulnerable customers, escalating when necessary
- Communicate clearly and calmly with customers, including in challenging situations
- Work collaboratively within the team to support overall performance and efficiency
Skills & Experience:
- Strong verbal and written communication skills
- Ability to remain calm and professional under pressure
- Target-driven with experience working to KPIs
- Self-motivated and able to work in a fast-paced, high-volume environment
- Good attention to detail and accurate record-keeping
- Resilient to collections and complaints handling
- Previous collections experience is highly desirable, alternatively experience working in a contact centre, high call volume or KPI driven role.
Additional Info:
- 3 weekly shift rotation:
- Week 1 – Monday 8am-15:30pm, Tuesday to Friday 8am–14:30pm & Saturday 9am–13:00pm.
- Week 2 – Monday – Friday 09:30am–17:00pm
- Week 3 – Monday – Friday 11:30-19:00pm
Collections Negotiator employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Negotiator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about negotiating payment arrangements, try role-playing with a friend or family member. The more comfortable you are, the better you'll perform during the real deal.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you handled difficult situations or went above and beyond for a customer. This will highlight your ability to stay calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling calls and negotiating payment solutions. We want to see how you’ve tackled similar challenges before, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Negotiator role. Share specific examples of how you’ve met targets and provided excellent customer service.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong verbal and written communication skills. Keep it clear, concise, and professional – just like you would in a call!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ACS Staffing Solutions
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to collections. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you're results-driven and familiar with the expectations of a target-driven environment.
✨Master the Art of Negotiation
Since the role involves negotiating payment arrangements, prepare examples of past negotiations you've successfully handled. Think about the strategies you used and how you maintained a positive relationship with customers while achieving your goals. This will demonstrate your ability to handle challenging conversations effectively.
✨Showcase Your Customer Service Skills
Highlight your experience in providing excellent customer service, especially in high-pressure situations. Prepare to share specific instances where you resolved customer complaints or supported vulnerable customers, as this aligns perfectly with the job's focus on compliance and customer care.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your communication skills and ability to handle calls. Practice responding to common scenarios you might face as a Collections Negotiator, such as dealing with difficult customers or negotiating payment plans. This will help you feel more confident and prepared.
