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For Companies At a Glance
- Tasks: Engage with customers to find fair repayment solutions via various communication channels.
- Company: Join a growing Collections Operations team focused on customer support and compliance.
- Benefits: Enjoy competitive salary, potential for remote work, and a supportive team environment.
- Why this job: Make a real impact by helping customers while developing your communication skills in a dynamic setting.
- Qualifications: Strong communication skills and attention to detail are essential; experience in customer service is a plus.
- Other info: This is a permanent role based in Lamport, Northants.
The predicted salary is between 30000 - 42000 £ per year.
Are you a strong communicator with a passion for delivering fair outcomes to customers? If so, we have an opportunity to join our client's growing Collections Operations team on a permanent basis.
About the Role
As a Collections Advisor, you’ll play a vital part in the customer support journey. Using phone, email, SMS, and written communication, you’ll engage with customers to agree on fair and affordable repayment solutions—always ensuring compliance with industry regulations and delivering excellent service.
You’ll also administer rule-based trace products and manage inbound communication from customers and third parties such as Debt Management Companies. Your attention to detail will ensure that every customer interaction is accurately recorded and that all regulatory and client obligations are always met.
Key Responsibilities
- Communicate with customers via telephone, email, SMS, and letters
- Agree affordable repayment solutions in line with client expectations
- Handle both inbound and outbound contact
- Process and update customer records using the internal system (Debtrak)
- Administer trace instructions in line with internal policy
- Ensure compliance with FCA regulations and company procedures
- Contribute to a customer-centric culture, ensuring fair treatment at all times
What We’re Looking For
Excellent verbal and written communication skills.
Collections Advisor employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the FCA regulations and compliance standards relevant to collections. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with a friend can help you feel more confident in handling customer interactions and agreeing on repayment solutions.
✨Tip Number 3
Research common challenges faced by Collections Advisors and think about how you would handle them. Being prepared with examples of how you would manage difficult conversations can set you apart during the interview.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the internal systems used, like Debtrak. This shows your proactive approach and genuine interest in the operational side of the role.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in customer service. Emphasise any previous roles where you’ve had to negotiate or agree on solutions with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering fair outcomes and your understanding of the importance of compliance with industry regulations. Use specific examples from your past experiences to demonstrate your suitability for the role.
Showcase Attention to Detail: When detailing your work history, ensure that you mention your ability to accurately record interactions and manage customer records. This is crucial for the Collections Advisor role, so provide examples that illustrate your meticulousness.
Prepare for Potential Questions: Think about how you would handle various customer scenarios related to debt collection. Be ready to discuss your approach to ensuring fair treatment and compliance during the interview process.
How to prepare for a job interview at ACS Staffing Solutions
✨Showcase Your Communication Skills
As a Collections Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with customers clearly and effectively during the interview. Use examples from past experiences where you successfully resolved customer issues or negotiated solutions.
✨Understand Compliance and Regulations
Familiarise yourself with FCA regulations and the importance of compliance in the collections process. During the interview, express your understanding of these regulations and how they impact customer interactions, showing that you prioritise fair treatment.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, especially when recording customer interactions and managing records. Providing specific examples will help illustrate your meticulous nature.
✨Demonstrate a Customer-Centric Approach
The role requires a focus on delivering fair outcomes for customers. Be ready to share instances where you put the customer first, whether through empathy, problem-solving, or finding affordable repayment solutions. This will show your alignment with the company's values.
