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- Tasks: Manage customer calls and negotiate payment arrangements in a dynamic contact centre.
- Company: Join a supportive team focused on customer service and performance.
- Benefits: Earn £22,000 plus uncapped commission, with health benefits and a pension plan.
- Why this job: Make a real difference by helping customers resolve their accounts while earning great rewards.
- Qualifications: Strong communication skills and a target-driven mindset are essential.
- Other info: Enjoy a flexible 3-week shift rotation and opportunities for career growth.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Location: Northampton (office based within 15 mile radius - Fully remote if over 20 miles of Northampton)
Salary: £22,000 + uncapped commission
Working Hours: 35 hour week on a 3-weekly rotation
This role sits within our clients contact centre and involves managing inbound and outbound customer calls related to account resolution. The position focuses on negotiating suitable payment arrangements, answering queries, and updating case records accurately. The role is target-driven and requires a strong focus on customer service, compliance, and performance.
Key Responsibilities:- Handle high volumes of inbound and outbound calls professionally and efficiently
- Negotiate appropriate payment solutions while meeting call and performance targets
- Accurately update case management systems within agreed timescales
- Adhere to all data protection, regulatory, and compliance requirements
- Identify and appropriately support vulnerable customers, escalating when necessary
- Communicate clearly and calmly with customers, including in challenging situations
- Work collaboratively within the team to support overall performance and efficiency
- Strong verbal and written communication skills
- Ability to remain calm and professional under pressure
- Target-driven with experience working to KPIs
- Self-motivated and able to work in a fast-paced, high-volume environment
- Good attention to detail and accurate record-keeping
- Resilient to collections and complaints handling
- Previous collections experience is highly desirable, alternatively experience working in a contact centre, high call volume or KPI driven role.
- 3 weekly shift rotation:
- Week 1 – Monday 8am-15:30pm, Tuesday to Friday 8am–14:30pm & Saturday 9am–13:00pm.
- Week 2 – Monday – Friday 09:30am–17:00pm
- Week 3 – Monday – Friday 11:30-19:00pm
Collections Negotiator in Ashley employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Negotiator in Ashley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to highlight how your skills align with their mission.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about negotiating payment arrangements, try role-playing with a friend or family member. The more comfortable you are with these conversations, the better you'll perform during the actual calls.
✨Tip Number 3
Be ready to share examples of how you've handled challenging customer interactions in the past. Think of specific situations where you remained calm under pressure and achieved a positive outcome. This will demonstrate your resilience and customer service skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Negotiator in Ashley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in collections or contact centre roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your strong verbal and written communication skills. We love candidates who can communicate clearly and calmly, even in challenging situations.
Highlight Your Target-Driven Experience: This position is all about meeting targets, so if you’ve got experience working to KPIs, make sure to mention it! We’re looking for self-motivated individuals who thrive in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at ACS Staffing Solutions
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and performance metrics. Be ready to discuss how you've met or exceeded targets in previous roles, especially in high-pressure environments like contact centres.
✨Master the Art of Negotiation
Since this role involves negotiating payment arrangements, prepare examples of past negotiations you've successfully handled. Think about what strategies worked for you and how you can apply them in this new position.
✨Stay Calm Under Pressure
Demonstrating your ability to remain calm during challenging situations is crucial. Prepare to share specific instances where you managed difficult customer interactions effectively, showcasing your communication skills.
✨Showcase Your Team Spirit
This role requires collaboration within a team. Be ready to discuss how you've supported colleagues in the past and contributed to overall team performance. Highlight any experiences that show your commitment to teamwork.
