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For Companies At a Glance
- Tasks: Lead a team to enhance client service and operational efficiency.
- Company: Join a top logistics and supply chain specialist in Ashford, Middlesex.
- Benefits: Enjoy 28 days leave, pension scheme, dental care, and free parking.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: 5+ years in customer service or operations management required.
- Other info: Ideal for those passionate about leadership and client relations.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Operations Manager – Client OperationsLocation: Ashford, Middlesex, UKEmployment Type: Full-Time, PermanentSalary: Competitive + BenefitsReporting to: Head of Client OperationsA leading logistics and supply chain specialist is seeking a dynamic Operations Manager to join its Client Operations team based in Ashford, Middlesex. This is a key leadership position focused on enhancing service delivery, customer satisfaction, and operational efficiency across a high-value client portfolio.Overview of the Role:The Operations Manager acts as the primary liaison between the business and its client, responsible for managing operational performance, developing customer relationships, and identifying growth opportunities. This individual will oversee a team of operations coordinators and collaborate closely with warehouse and technical departments to ensure contractual commitments and service standards are consistently met.The ideal candidate will be commercially astute, customer-centric, and possess strong leadership and problem-solving skills.Key Responsibilities:
- Serve as the main daily operational and commercial point of contact for the client.
- Ensure service excellence and contractual compliance while driving profitability.
- Manage and develop a team of operations coordinators to deliver high-level customer service.
- Oversee planning, reporting, stock accuracy, and issue resolution in collaboration with internal departments.
- Lead performance improvement initiatives using operational metrics and KPI tracking.
- Coordinate and participate in client reviews, audits, and performance evaluations.
- Work closely with senior leadership to drive strategic improvements and commercial growth.
- Represent the business in cross-functional meetings, both internally and with clients, occasionally requiring travel within the UK and overseas.
Team Management & Development:
- Conduct regular staff performance reviews and implement development plans.
- Lead recruitment, onboarding, and induction processes for new team members.
- Ensure adequate team coverage and maintain high service standards.
- Oversee training, compliance, and adherence to internal processes and quality expectations.
Skills and Experience Required:
- Minimum of 5 years’ experience in customer service or operations management.
- Proven leadership skills with the ability to manage, motivate, and develop teams.
- Strong communication and stakeholder engagement capabilities.
- Solid commercial understanding and experience managing contractual relationships.
- Exceptional organisational skills and attention to detail.
- High proficiency in MS Office, particularly Excel and PowerPoint.
- Confident in leading meetings, presenting reports, and managing client expectations.
- Full clean driver’s license required.
Benefits:
- 28 days annual leave (including Bank Holidays)
- Company pension scheme
- Dental care (after qualifying period)
- Employee Assistance Programme
- Free on-site parking
- Complimentary tea and coffee
Interested applicants with a background in logistics, customer service leadership, or operations management are encouraged to apply. This is an excellent opportunity to join a growing organisation where your skills and leadership will make a measurable impact.
Operations Manager - Client Operations employer: ACS Recruitment Solutions Ltd
Contact Detail:
ACS Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Client Operations
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry. Understanding the key players, trends, and challenges will help you speak confidently about how you can enhance service delivery and operational efficiency during interviews.
✨Tip Number 2
Prepare specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your leadership skills and problem-solving abilities will demonstrate your fit for this Operations Manager position.
✨Tip Number 3
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're genuinely interested in joining our team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed at StudySmarter.
We think you need these skills to ace Operations Manager - Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and customer service. Use specific examples that demonstrate your leadership skills and ability to enhance service delivery.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Manager role. Emphasise your commercial understanding, problem-solving abilities, and how you can contribute to the company's growth.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, particularly Excel and PowerPoint. Mention any experience with KPI tracking and performance improvement initiatives, as these are crucial for the role.
Showcase Leadership Experience: Provide examples of how you've successfully managed and developed teams in previous roles. Discuss your approach to conducting performance reviews and implementing development plans to illustrate your leadership style.
How to prepare for a job interview at ACS Recruitment Solutions Ltd
✨Understand the Company and Role
Before the interview, research the logistics and supply chain industry, as well as the specific company. Familiarise yourself with their services, values, and recent developments. This will help you demonstrate your genuine interest in the role of Operations Manager and how you can contribute to their success.
✨Showcase Leadership Experience
Prepare examples from your past experiences that highlight your leadership skills. Discuss how you've managed teams, resolved conflicts, and driven performance improvements. Be ready to explain your approach to motivating and developing team members, as this is crucial for the Operations Manager position.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you overcame them. The interviewer will likely ask about your problem-solving abilities, so be prepared to discuss your thought process and the outcomes of your actions. Use metrics or KPIs to quantify your successes where possible.
✨Prepare Questions for the Interviewer
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions that show your interest in the role and the company. Inquire about their expectations for the Operations Manager, team dynamics, or future growth plans. This demonstrates your proactive attitude and engagement.
