At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and maintain IT infrastructure.
- Company: Join a growing tech team in a hybrid work environment.
- Benefits: Competitive salary up to £35,000, flexible working, and career development opportunities.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by solving complex tech challenges and supporting critical systems.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking an experienced IT Support Engineer with proven 2nd and 3rd Line Support expertise to join our clients growing team. The successful candidate will be responsible for resolving technical issues, maintaining IT infrastructure, supporting business-critical systems, and contributing to IT projects and continuous improvement initiatives. This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams.
Key Responsibilities:
- Provide 2nd and 3rd Line technical support for users across multiple locations.
- Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues.
- Act as an escalation point for Service Desk teams.
- Support Microsoft 365 services.
- Monitor system performance and proactively identify and resolve potential issues.
- Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure.
- Perform system upgrades, patch management, and software deployments.
- Maintain accurate documentation, knowledge base articles, and technical procedures.
- Support backup, disaster recovery, and business continuity processes.
- Collaborate with third-party vendors and service providers when required.
- Ensure compliance with IT security policies and best practices.
Required Skills & Experience:
- Previous experience in a 2nd or 3rd Line IT Support role.
- Experience supporting enterprise IT environments.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to manage multiple priorities and work independently.
- Knowledge of cybersecurity tools and best practices.
- Relevant IT qualification or degree desirable.
- Microsoft certifications (M365, Azure, Windows Server) desirable.
- Strong analytical and troubleshooting mindset.
- Excellent communication and stakeholder management skills.
- Proactive and self-motivated approach.
- Ability to work under pressure and meet deadlines.
- Team player with a collaborative attitude.
IT Support Engineer (2nd / 3rd Line Support) in Northampton employer: ACS Recruitment Solutions Ltd
Join a dynamic and innovative team as an IT Support Engineer in Northampton, where you will not only tackle complex technical challenges but also enjoy a supportive work culture that prioritises employee growth and development. With a hybrid working model, competitive salary, and opportunities to engage in exciting IT projects, this role offers a fulfilling career path in a company that values collaboration and continuous improvement.
Contact Details:
ACS Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd / 3rd Line Support) in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ACS Recruitment Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ACS Recruitment Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ACS Recruitment Solutions Ltd!
✨Direct Apply to ACS Recruitment Solutions Ltd
Let's not forget to apply directly through the ACS Recruitment Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (2nd / 3rd Line Support) in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ACS Recruitment Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ACS Recruitment Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ACS Recruitment Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
