Job Title: Customer Service Advisor
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)
About the Company
Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.
The Role
The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.
Key Responsibilities
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)
About the Company
Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.
The Role
The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.
Key Responsibilities
- Handle incoming customer enquiries via telephone and email in a timely and professional manner
- Make outbound calls to confirm delivery details and ensure customer satisfaction
- Accurately update and maintain customer records using the in-house Transport Management System
- Work closely with team members to meet performance targets and service level agreements
- Maintain a consistent focus on delivering excellent customer service
- Strong verbal and written communication skills
- Excellent listening skills and attention to detail
- A proactive, problem-solving mindset with a passion for customer care
- Good IT literacy, with the ability to learn new systems quickly
- Previous experience in a customer service or contact centre environment is advantageous but not essential
- Immediate start available
- Free on-site parking
- Life Assurance
- Company Pension Scheme
- Employee Benefits Scheme (including cycle to work, employee assistance programme, and shopping discounts)
- Ongoing training and career development opportunities
Contact Details:
ACS Recruitment Solutions Ltd Recruitment Team
