At a Glance
- Tasks: Resolve technical issues and support critical IT systems in a dynamic environment.
- Company: Join a growing tech team in Northampton with a hybrid work model.
- Benefits: Competitive salary up to £35,000, flexible working, and career development opportunities.
- Other info: Exciting opportunity for growth in a collaborative and innovative tech culture.
- Why this job: Make a real impact by solving complex IT challenges and leading support initiatives.
- Qualifications: Proven experience in 2nd/3rd Line Support and strong troubleshooting skills.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking an experienced IT Support Engineer with proven 2nd and 3rd Line Support expertise to join our clients growing team. The successful candidate will be responsible for resolving technical issues, maintaining IT infrastructure, supporting business-critical systems, and contributing to IT projects and continuous improvement initiatives. This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams.
Key Responsibilities:
- Provide 2nd and 3rd Line technical support for users across multiple locations.
- Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues.
- Act as an escalation point for Service Desk teams.
- Support Microsoft 365 services.
- Monitor system performance and proactively identify and resolve potential issues.
- Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure.
- Perform system upgrades, patch management, and software deployments.
- Maintain accurate documentation, knowledge base articles, and technical procedures.
IT Support Engineer (2nd / 3rd Line Support) employer: ACS Recruitment Solutions Ltd
Join a dynamic and innovative team as an IT Support Engineer in Northampton, where you will enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary and hybrid working options, our company fosters a collaborative environment that encourages continuous improvement and offers unique opportunities to work on cutting-edge technology projects. Experience the satisfaction of making a meaningful impact while advancing your career in a thriving organisation.
Contact Details:
ACS Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd / 3rd Line Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd and 3rd line support. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss specific technical challenges you've tackled. Use examples from your experience with troubleshooting hardware, software, and network issues to demonstrate your expertise.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace IT Support Engineer (2nd / 3rd Line Support)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd and 3rd Line Support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've resolved complex IT issues or led projects that improved IT infrastructure.
Show Off Your Technical Skills:In your application, make sure to mention your experience with Microsoft 365, networking equipment, and any other technologies listed in the job description. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ACS Recruitment Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd and 3rd line support. Be ready to discuss troubleshooting methods for hardware, software, and network issues. Familiarise yourself with Microsoft 365 services and any relevant technologies mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Confidently
As an IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team, projects, and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about their approach to continuous improvement initiatives or how they handle escalations from the Service Desk.
