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- Tasks: Lead and enhance UK operations in logistics, ensuring top-notch customer experience.
- Company: Join a respected logistics firm innovating in high-tech supply chains.
- Benefits: Enjoy a competitive salary, pension scheme, dental care, and 28 days leave.
- Why this job: Be part of a dynamic team driving operational excellence and making a real impact.
- Qualifications: 10+ years in logistics with strong leadership and analytical skills required.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 42000 - 58000 £ per year.
A respected and innovative logistics organisation within the high-tech sector is currently seeking an experienced Business Operations Manager to lead and enhance the performance of its UK operational activities. With multiple depots across the country, the company delivers complex, time-critical solutions to global medical and technical product manufacturers, playing a vital role in high-value supply chains.
This is a senior leadership opportunity for an operational expert with a background in logistics or technical service delivery. The successful candidate will report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and ensuring the highest standards of customer experience and efficiency.
Key Responsibilities- Lead and execute operational strategy across the business, aligning with broader company goals.
- Drive performance and continuous improvement across logistics, transportation, and inventory functions.
- Identify and implement opportunities for cost reduction, process optimisation, and operational alignment.
- Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance.
- Ensure compliance with service-level agreements, regulatory standards, and internal policies.
- Take ownership of customer service excellence, managing escalations and driving long-term solutions.
- Collaborate with commercial, sales, and customer service teams to translate client expectations into operational execution.
- Manage and mentor multi-site operational teams, promoting a culture of accountability and high performance.
- Maintain strong oversight of operational budgets, forecasting, and cost management.
- Implement and evolve systems (e.g., WMS/TMS) to support data-driven operational decisions.
- Lead operational readiness for new contracts, projects, and initiatives.
- Liaise with HSEQ and compliance stakeholders to uphold safety, environmental and regulatory standards.
- Ensure facilities management issues across sites are promptly resolved.
- Conduct regular visits to UK operational sites including Milton Keynes and Manchester.
- Build a culture of high-quality leadership, people development, and team collaboration.
- 10+ years’ experience in logistics, supply chain or technical services operations.
- Demonstrated experience in operational leadership roles, ideally across multiple locations.
- Proven success managing cross-functional teams and implementing process improvement initiatives.
- Strong commercial and financial acumen with experience managing budgets and P&L.
- Excellent interpersonal and communication skills with the ability to influence at all levels.
- Technically astute, with experience using supply chain systems and tools to drive performance.
- Strong analytical mindset, with the ability to identify trends, risks and opportunities from operational data.
- Full UK driving licence and willingness to travel.
- Degree in Business Administration, Supply Chain or Logistics (or equivalent).
- Six Sigma, Lean, or continuous improvement certification.
- IOSH/NEBOSH qualifications for H&S leadership.
- Project Management experience (Prince2, Agile or similar).
- Competitive salary and bonus potential.
- Company pension scheme.
- Dental care (after qualifying period).
- Employee Assistance Programme.
- Free on-site parking.
- 28 days annual leave (inclusive of Bank Holidays).
- Career progression and personal development opportunities.
Business Operations Manager employer: ACS Recruitment Solutions Ltd
Contact Detail:
ACS Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager
✨Tip Number 1
Network within the logistics and supply chain industry. Attend relevant events, webinars, or local meetups to connect with professionals who might have insights or leads on the Business Operations Manager role at our company.
✨Tip Number 2
Research our company’s recent projects and initiatives in the logistics sector. Understanding our operational strategies and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational improvements in previous roles. Highlighting your experience with KPIs, cost reduction, and team management will showcase your suitability for the position.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in logistics and supply chain management. Being knowledgeable about tools like WMS/TMS and continuous improvement methodologies will set you apart as a candidate who is ready to lead.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, supply chain, or technical services. Focus on your operational leadership roles and any achievements that demonstrate your ability to drive performance and continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Use examples from your past experiences to illustrate how you have successfully managed cross-functional teams and implemented process improvements.
Highlight Relevant Skills: Emphasise your commercial and financial acumen, as well as your analytical mindset. Mention any certifications like Six Sigma or Lean that are relevant to the role, and ensure to include your experience with supply chain systems.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior leadership position.
How to prepare for a job interview at ACS Recruitment Solutions Ltd
✨Showcase Your Leadership Experience
As a Business Operations Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare specific examples of how you've successfully led cross-functional teams and implemented process improvements in previous roles.
✨Understand the Logistics Landscape
Familiarise yourself with the latest trends and challenges in the logistics and supply chain industry. Being able to discuss current issues and how they relate to the company's operations will show your genuine interest and expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to drive operational improvements or manage escalations, and be ready to explain your thought process and outcomes.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and P&L, be prepared to discuss your experience with financial management. Highlight any specific achievements related to cost reduction or budget optimisation in your previous positions.
