At a Glance
- Tasks: Investigate and resolve technical complaints while supporting field technicians.
- Company: Established automotive business with a focus on customer service.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Dynamic office environment with a focus on continuous improvement.
- Why this job: Transition from workshop to management and make a real impact in the automotive industry.
- Qualifications: Experience in vehicle repair or related automotive fields is essential.
The predicted salary is between 35000 - 40000 £ per year.
Location: Cranfield, Bedfordshire
Hours: Monday – Friday - 9:00am - 5:00pm
Salary: £35,000 - £40,000 per annum
Are you an experienced automotive professional looking to move away from the workshop into an office-based management role? We're recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service.
You'll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations.
What you'll be doing:
- Investigating and resolving technical complaints relating to vehicle damage and windscreen installations.
- Liaising with customers, technicians and insurance companies to achieve positive outcomes.
- Assessing liability and recommending appropriate resolutions.
- Identifying training needs and supporting the ongoing development of technicians.
- Providing technical advice and guidance to the field-based fitting teams.
- Monitoring quality standards and identifying opportunities for continuous improvement.
- Maintaining accurate records and producing reports using internal systems.
Contact Details:
ACS Recruitment Solutions Ltd Recruitment Team
