Technical Service Advisor (Automotive)
Towcester
£26,000
Monday- Friday, full time permanent
We’re looking for a customer-focused, technically minded individual to join our clients H/O team in Towcester. This isn’t a traditional customer service role, they’re looking for someone who enjoys understanding how things work, solving problems and getting to the root of an issue — but who also genuinely enjoys speaking to customers and providing a great service.
You don’t need to be an engineer or have a technical qualification. What matters most is your logical approach, curiosity and willingness to help
Key Responsibilities:
You’ll be the first point of contact for customers, helping them with questions, issues and technical queries and making sure they receive a helpful, professional response.
Handling customer enquiries, primarily over the telephone.
Understanding customer issues and asking the right questions to establish what’s happening.
Using your problem-solving skills to diagnose issues and identify appropriate solutions.
Developing a strong understanding of our products, systems and technical processes.
Explaining technical information clearly and simply to customers who may not have the same level of knowledge.
Recording customer interactions and keeping information accurate and up to date.
Working with colleagues and other teams to resolve more complex issues where required.
Following problems through to resolution rather than simply passing them on.
Building positive relationships with customers and ensuring they feel listened to and supported.
What we’re looking for:
You could come from a customer service background, technical support environment, engineering or automotive setting or another role where you’ve had to understand problems and work out solutions.
• Have previous customer service experience, ideally involving regular telephone contact.
• Are naturally curious and enjoy figuring out how things work.
• Have a logical, methodical and practical approach to problem-solving.
• Are comfortable learning technical information and applying it to real customer situations.
• Can communicate clearly and confid...
Technical Service Advisor in Towcester employer: ACS Recruitment Solutions Ltd Careers
As a Registered Children’s Home Manager in Birmingham, you will join a dedicated team committed to providing exceptional care for children with emotional and behavioural difficulties. Our organisation fosters a supportive work culture that prioritises employee growth through ongoing training and mentorship, ensuring you have the tools to lead effectively and make a meaningful impact. With competitive salaries and a focus on creating a nurturing environment for both staff and children, we offer a rewarding career path where your contributions truly matter.
Contact Details:
ACS Recruitment Solutions Ltd Careers Recruitment Team
