At a Glance
- Tasks: Deliver exceptional customer service and ensure smooth operations from order to delivery.
- Company: Dynamic logistics company in Kettering with a focus on teamwork.
- Benefits: Competitive pay, regular reviews, training opportunities, and a supportive team culture.
- Other info: Join a team where your voice matters and contributions are valued.
- Why this job: Make a real impact by being the vital link between customers and the organisation.
- Qualifications: Experience in fast-paced customer service and proficiency in Microsoft Office.
The predicted salary is between 13.37 - 13.37 £ per hour.
- Logistics Customer Services Administrator
- Kettering
- Monday to Friday
- £13.37 per hour
- Temporary - Permananet
Do you thrive on delivering exceptional service and ensuring operations run like clockwork?
Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.
What You’ll Be Doing ...
- Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you ...
- Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
- Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
- High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills ...
- Solid experience in a fast-paced, high-demand customer service environment
- Interest in B2B relationships and logistics
- Proficiency in Microsoft Office (especially Word and Excel)
What's on offer ...
- A competitive salary
- Regular performance reviews to support your growth
- Opportunities to keep up with the latest technologies and industry trends
- Access to industry literature, internal training, and expert knowledge
- A dynamic team culture where your voice matters and your contributions count
If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!
Customer Services Administrator in Kettering employer: ACS Recruitment Solutions Ltd Careers
As a Registered Children’s Home Manager in Birmingham, you will join a dedicated team committed to providing exceptional care for children with emotional and behavioural difficulties. Our organisation fosters a supportive work culture that prioritises employee growth through ongoing training and mentorship, ensuring you have the tools to lead effectively and make a meaningful impact. With competitive salaries and a focus on creating a nurturing environment for both staff and children, we offer a rewarding career path where your contributions truly matter.
Contact Details:
ACS Recruitment Solutions Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Kettering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS Recruitment Solutions Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS Recruitment Solutions Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS Recruitment Solutions Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at ACS Recruitment Solutions Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS Recruitment Solutions Ltd Careers!
How to prepare for a job interview at ACS Recruitment Solutions Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
