Technical Operations Manager - Automotive
Location: Cranfield, Bedfordshire
Hours: Monday – Friday - 9:00am - 5:00pm
Salary: £40,000 per annum
Are you an experienced automotive professional looking to move away from the workshop into an office-based management role?
We're recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service.
You'll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations.
What you'll be doing
- Investigating and resolving technical complaints relating to vehicle damage and windscreen installations.
- Liaising with customers, technicians and insurance companies to achieve positive outcomes.
- Assessing liability and recommending appropriate resolutions.
- Identifying training needs and supporting the ongoing development of technicians.
- Providing technical advice and guidance to the field-based fitting teams.
- Monitoring quality standards and identifying opportunities for continuous improvement.
- Maintaining accurate records and producing reports using internal systems.
- Supporting the wider management team with technical and operational matters.
What we're looking for
- Previous experience within the automotive industry, such as a garage, body shop, accident repair centre, vehicle dealership or windscreen repair/replacement environment.
- Good technical understanding of vehicle construction and repair methods.
- Excellent communication skills with the confidence to handle challenging conversations and customer complaints professionally.
- Strong problem-solving and decision-making abilities.
- Good IT skills and confidence using computer systems.
- Highly organised with excellent attention to detail.
- A calm, professional approach and the ability to prioritise a varied workload.
What's in it for you?
- £35,000 - £40,000 salary depending on experience.
- Monday-Friday, 9:00am-5:00pm (no weekends).
- Office-based role in Bedford.
- Opportunity to move into a management-focused position without carrying out hands-on vehicle repairs.
- Join a supportive and established business where your technical expertise will make a real difference.
If you have a strong automotive background, enjoy solving technical problems and are looking for a varied office-based role where no two days are the same, we'd love to hear from you.
Technical Operations Manager - Automotive in Bedford employer: ACS Recruitment Solutions Ltd Careers
As a Registered Children’s Home Manager in Birmingham, you will join a dedicated team committed to providing exceptional care for children with emotional and behavioural difficulties. Our organisation fosters a supportive work culture that prioritises employee growth through ongoing training and mentorship, ensuring you have the tools to lead effectively and make a meaningful impact. With competitive salaries and a focus on creating a nurturing environment for both staff and children, we offer a rewarding career path where your contributions truly matter.
Contact Details:
ACS Recruitment Solutions Ltd Careers Recruitment Team
