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For Companies At a Glance
- Tasks: Assist customers with vehicle queries and manage bookings efficiently.
- Company: Join a leading franchised Motor Trade dealer group in Guildford.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer relationships and offers growth opportunities.
- Qualifications: Must have 2+ years as a Service Advisor in a busy dealership.
- Other info: Full-time role with occasional Saturday shifts.
The predicted salary is between 28000 - 42000 £ per year.
£35k basic + Bonus
Guildford
Permanent/Full Time
Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)
Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Workshop Controller/Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill:
- Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
- Well presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Workshop Controller/Service Advisor employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller/Service Advisor
✨Tip Number 1
Make sure to research the company thoroughly before your interview. Understand their values, services, and customer base. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare specific examples from your previous experience that demonstrate your skills as a Service Advisor. Think about times when you successfully resolved customer issues or improved service efficiency, as these will highlight your suitability for the role.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent interpersonal abilities, consider role-playing common scenarios you might face with customers. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Network within the motor trade community. Attend local events or join online forums where you can connect with other professionals. This could lead to valuable insights about the dealership and potentially even a referral.
We think you need these skills to ace Workshop Controller/Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, particularly any roles in busy dealerships. Emphasise your interpersonal skills and ability to build customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your understanding of the Workshop Controller role. Mention specific experiences that demonstrate your technical knowledge and customer service skills.
Highlight Relevant Experience: In your application, focus on your proven experience in similar roles. Include examples of how you've successfully managed customer queries and bookings, and any achievements in cross-selling repairs or parts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor. Be prepared to discuss specific situations where you successfully handled customer queries or technical issues, as this will demonstrate your capability in a busy dealership environment.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Prepare for Technical Questions
Expect to be asked technical questions related to vehicle servicing and repairs. Brush up on common issues and solutions, and be ready to explain how you would advise customers on these matters.
✨Emphasise Customer Relationship Building
The ability to build rapport with customers is crucial. Think of examples where you've created lasting relationships with clients, leading to loyalty and referrals. This will show that you understand the importance of customer service in the role.
