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For Companies At a Glance
- Tasks: Engage with customers, book vehicles, and manage service progress.
- Company: Join a reputable motor trade client in Colchester.
- Benefits: Enjoy a competitive salary with uncapped bonuses and a supportive work environment.
- Why this job: Perfect for those seeking a dynamic role in a fast-paced industry with growth potential.
- Qualifications: 1-2 years experience as a Service Advisor; technical skills are essential.
- Other info: Refer a friend and earn rewards if they get hired!
The predicted salary is between 21600 - 23280 £ per year.
Basic £27-29k + OTE £37,500 (Uncapped Bonus)
Colchester
Permanent, Full Time
Monday to Friday (08:00) 1 in 4 Saturdays
Our client, based in Colchester has a new opportunity for an experienced Service Advisor. If you hold over 1 years worth of experience and you are looking for a new challenge this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking in vehicles for work to be carried out.
- Informing customers of the progress of their vehicle.
- Finalising the invoice on completion of required work.
- Cross selling customer repairs and parts.
Your background & skill:
- 1-2 years experience as a Service Advisor within a main dealer
- Kerridge/Drive/RTC experience is a bonus
- Ability to work independently in a busy, pressured environment is essential.
- Technical skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy.
Service Advisor employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios with a friend can help you feel more confident in real situations.
✨Tip Number 3
Network within the automotive industry, particularly with professionals who have experience as Service Advisors. They can provide valuable insights and may even refer you to job openings.
✨Tip Number 4
Stay updated on the latest trends and technologies in the motor trade. Showing that you are knowledgeable about current developments can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, technical knowledge, and any specific software experience like Kerridge or Drive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your ability to work in a busy environment. Mention your years of experience and how you can contribute to the team.
Highlight Key Skills: In your application, emphasise your interpersonal skills, organisational abilities, and any technical skills that are relevant to the role. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the service department. Make sure to highlight your experience in dealing with customers professionally and courteously. Share specific examples of how you've handled customer inquiries or complaints effectively.
✨Demonstrate Technical Knowledge
Since technical skills are essential for this role, be prepared to discuss your understanding of vehicle maintenance and repairs. Brush up on common automotive terms and processes so you can confidently answer any technical questions that may arise during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a dissatisfied customer or a busy day at work. Think through potential scenarios and formulate responses that demonstrate your problem-solving abilities and your capacity to remain calm under pressure.
✨Research the Company
Familiarise yourself with the company’s values, services, and reputation in the motor trade. This knowledge will not only help you tailor your answers but also show your genuine interest in the position and the organisation.
