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- Tasks: Assist customers with vehicle queries and manage bookings efficiently.
- Company: Join a leading Motor Trade dealer group in Tonbridge.
- Benefits: Enjoy a competitive salary, bonus, pension scheme, and 28 days leave.
- Why this job: Be part of a dynamic team and enhance customer experiences in the automotive industry.
- Qualifications: 1 year of dealership experience as a Service Advisor is required.
- Other info: Car available after 6 months; work Monday to Friday with occasional Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
£30k basic with £6k bonus
Tonbridge
Permanent/Full Time
Working Hours: Monday to Friday (8 – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)
Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave
Our client, a Motor Trade main dealer group in the Tonbridge area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill:
- Proven experience working in a dealership, as a Service Advisor (1 year minimum).
- Pinnacle DMS knowledge is desirable, but not essential.
- Technical skills and experience are essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Prestige Service Advisor employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prestige Service Advisor
✨Tip Number 1
Make sure to research the dealership and its services thoroughly. Understanding their specific offerings and customer base will help you tailor your conversations during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your previous experience as a Service Advisor in detail. Be ready to share specific examples of how you've handled customer queries, resolved issues, and contributed to customer satisfaction in your past roles.
✨Tip Number 3
Practice your communication skills before the interview. Since excellent communication is key for this role, consider role-playing with a friend or family member to enhance your ability to convey information clearly and professionally.
✨Tip Number 4
Network within the motor trade community. Attend local events or join online forums where you can connect with other professionals. This could lead to valuable insights about the dealership and potentially even a referral.
We think you need these skills to ace Prestige Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your technical skills, customer service abilities, and any specific knowledge of Pinnacle DMS if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your ability to build rapport with customers. Mention specific examples from your previous roles that demonstrate your skills and experience.
Highlight Relevant Experience: In your application, emphasise your proven experience in a dealership setting. Detail your responsibilities and achievements as a Service Advisor, particularly in handling customer queries and managing bookings.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and professional language throughout your CV and cover letter to make a strong impression.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Technical Knowledge
As a Prestige Service Advisor, you'll need to demonstrate your understanding of technical queries. Brush up on common automotive issues and be prepared to discuss how you've resolved similar problems in the past.
✨Emphasise Customer Service Skills
This role requires excellent interpersonal skills. Be ready to share examples of how you've provided outstanding customer service, especially in a dealership environment. Highlight any experiences where you built rapport with customers.
✨Prepare for Role-Specific Questions
Expect questions related to booking vehicles, informing customers about progress, and finalising invoices. Think about scenarios you've encountered and how you handled them effectively.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A well-presented appearance will reflect your professionalism and suitability for a role that involves interacting with customers.
