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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional automotive service and achieve budget targets.
- Company: Join a well-established team in North Kent, dedicated to top-notch customer service.
- Benefits: Enjoy a competitive salary, company pension, healthcare scheme, and birthday off!
- Why this job: Advance your automotive career in a supportive environment with growth opportunities.
- Qualifications: Must have main dealer Service Manager or Aftersales Manager experience in the UK.
- Other info: Refer a friend and earn rewards if they get hired!
A fantastic opportunity has arisen for a very experienced Service Manager to join a well established and efficient team in the North Kent area! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information – please reach out to us today!
Duties & Responsibilities of a Service Manager:
- Ensuring budget targets are achieved.
- Managing a team of 36 members of staff including Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPI’s are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understanding budgets and monthly accounts.
Your Background & Skill:
- Proven experience working as a Service Manager or Aftersales Manager within a busy main dealer - unfortunately, applications from candidates from smaller dealerships or independent garages cannot be considered for this role due to the size and demand of it.
- Technical skills are advantageous but not essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
- Excellent communication skills.
If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we’ll pay you for the recommendation. It’s a win-win situation for everyone involved. So spread the word and help us find the perfect candidate!
For further details on this Service Manager role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Locations
Motor Trade Service Manager employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Trade Service Manager
✨Tip Number 1
Network within the automotive industry, especially with professionals who have experience in main dealer environments. Attend industry events or join relevant online forums to connect with others who might provide insights or referrals for the Service Manager role.
✨Tip Number 2
Research the specific dealership or company you are applying to. Understanding their values, customer service approach, and team dynamics can help you tailor your conversations during interviews and demonstrate your genuine interest in their operations.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly focusing on how you've managed teams and achieved KPIs in a busy main dealer setting. Use specific examples that highlight your leadership skills and ability to drive performance.
✨Tip Number 4
Showcase your interpersonal skills by preparing to engage in meaningful conversations during the interview. Building rapport with the interviewers can set you apart, so practice active listening and be ready to ask insightful questions about the team and their goals.
We think you need these skills to ace Motor Trade Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Manager or Aftersales Manager in a main dealer environment. Use specific examples that demonstrate your ability to manage teams, achieve budget targets, and maintain high levels of customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent service. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your interpersonal and organisational skills, as well as your ability to build rapport with customers. These are crucial for the role and should be clearly articulated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Service Manager.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Manager or Aftersales Manager in a main dealer environment. Be prepared to discuss specific examples of how you've achieved budget targets and managed teams effectively.
✨Demonstrate Leadership Skills
Since you'll be managing a large team, it's crucial to convey your leadership style. Share instances where you've successfully developed staff, conducted performance reviews, or resolved conflicts within your team.
✨Understand the Numbers
Familiarise yourself with key performance indicators (KPIs) and budgeting processes relevant to the role. Be ready to discuss how you have previously ensured that KPIs were met and how you managed financial aspects in your past positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to customer service and operational efficiency.
