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- Tasks: Update customers on vehicle status and book them into the workshop.
- Company: Join a leading main dealership with a growing team in Bath.
- Benefits: Enjoy 30 days holiday, discounts on services, and life assurance.
- Why this job: Great opportunity to develop your career in a supportive environment.
- Qualifications: Organisational skills, full UK driving licence, and customer service experience preferred.
- Other info: Full training provided and a £1,000 refer a friend scheme.
The predicted salary is between 22400 - 25200 £ per year.
£28-30k Basic + OTE £35k
Bath
Permanent, Full Time
Working Hours: Monday – Friday / 1 in 3 Saturdays - 46.33 Hours weekly
We are currently working with a main dealership client who are actively hiring for an Aftersales advisor to join their growing team. If you would be interested, apply now!
Duties and Responsibilities include:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Your background & skill:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career
Aftersales Advisor employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the dealership. This knowledge will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for real-life situations where you'll need to update customers on their vehicles and upsell products effectively.
✨Tip Number 3
Make sure to brush up on GDPR guidelines, as adherence to these regulations is crucial in this role. Being knowledgeable about data protection will set you apart from other candidates and show that you take compliance seriously.
✨Tip Number 4
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any administrative roles. Emphasise skills like organisation, attention to detail, and familiarity with computer software systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the duties of the Aftersales Advisor role. Mention your ability to update customers, book vehicles, and achieve performance targets, showcasing how your background aligns with these responsibilities.
Highlight Relevant Experience: In your application, include specific examples of past experiences where you successfully managed customer interactions or upsold products. This will demonstrate your capability to excel in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Customer Service Skills
Since a background in customer service is highly advantageous for this role, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Organisational Skills
As an Aftersales Advisor, you'll need excellent organisational and administrative skills. During the interview, discuss how you manage your time and tasks efficiently. You could mention any tools or methods you use to stay organised, especially when dealing with multiple customers or bookings.
✨Familiarise Yourself with GDPR Guidelines
Understanding GDPR is crucial for this position. Make sure you can explain what GDPR is and why it's important in the context of customer data. This will show that you take data protection seriously and are aware of the responsibilities that come with handling customer information.
✨Prepare for Upselling Scenarios
Since achieving performance targets by upselling products is part of the job, think about how you would approach upselling in a way that feels natural and beneficial to the customer. Prepare a few scenarios where you successfully upsold a product or service, focusing on how it added value to the customer.
