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For Companies At a Glance
- Tasks: Support customers and engineers with product info, manage service functions, and repair products on-site.
- Company: Join a growing company focused on delivering top-notch technical support and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a team that values communication and problem-solving while making a real impact.
- Qualifications: Strong phone skills, IT proficiency, and the ability to handle pressure are essential.
- Other info: Experience with CAD systems and HTML is a plus!
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Due to continued growth, our client is looking to employ a personable and motivated Technical Support Engineer. To take control of the service function and to manage the external service providers.
- To support Sales team, external engineers and customers with product information and technical support.
- Attend customer sites to repair product in the field.
- Train external service engineers as and when required.
- Retro-fitting equipment to fulfil customer orders
- Source, catalogue and update the technical information held within the central system to ensure that as queries are answered the information is easily accessible for all in the future.
- Ensure that correct documentation is submitted to the warehouse for any parts used during work carried out.
To be successful in the role of Technical Support Engineer., we would like to speak to anyone who has experience in the following:
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Able to work calmly under pressure and to deal competently and empathetically with others who may be angry or experiencing frustrating circumstances
- Competent IT skills, able to use Word and Excel and other software as required. The ability to type at reasonable speed whilst speaking to customers on the phone is essential.
- Knowledge of CAD systems and HTML is advantageous
- Ability to understand and retain product information
ACS are recruiting for a Technical Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Engineer., please submit your CV including an outline of your experience as a Technical Support Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Engineer. with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Engineer. role you desire.
Technical Support Engineer employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da du mit einer Vielzahl von Kunden interagieren wirst, ist es wichtig, dass du in der Lage bist, eine gute Beziehung aufzubauen. Übe, wie du technische Informationen klar und verständlich vermitteln kannst.
✨Tip Number 2
Bereite dich darauf vor, unter Druck zu arbeiten. In der Rolle des Technical Support Engineer wirst du möglicherweise mit frustrierten Kunden konfrontiert. Überlege dir Strategien, um ruhig und empathisch zu bleiben, während du ihre Probleme löst.
✨Tip Number 3
Stelle sicher, dass du deine IT-Kenntnisse auffrischst. Vertrautheit mit Word, Excel und anderen Software-Tools ist entscheidend. Du solltest auch in der Lage sein, schnell zu tippen, während du mit Kunden sprichst, also übe das Multitasking.
✨Tip Number 4
Wenn du Kenntnisse in CAD-Systemen oder HTML hast, hebe diese hervor. Diese Fähigkeiten sind von Vorteil und können dir helfen, dich von anderen Bewerbern abzuheben. Zeige, wie du diese Kenntnisse in der Vergangenheit angewendet hast.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasize your ability to build rapport with customers and your calmness under pressure.
Craft a Strong Cover Letter: In your cover letter, express your motivation for the role and how your skills align with the job description. Mention specific experiences where you successfully handled customer queries or technical issues.
Showcase Technical Skills: Clearly outline your IT skills, including proficiency in Word, Excel, and any CAD systems or HTML knowledge. Provide examples of how you've used these skills in previous roles.
Prepare for Potential Questions: Think about common interview questions related to technical support and customer service. Prepare examples that demonstrate your problem-solving abilities and how you handle difficult situations.
How to prepare for a job interview at ACS Performance
✨Show Your People Skills
As a Technical Support Engineer, you'll need to build rapport with customers. Be prepared to share examples of how you've successfully handled difficult situations or angry customers in the past. This will demonstrate your ability to remain calm and empathetic under pressure.
✨Demonstrate Technical Proficiency
Make sure you are familiar with the technical aspects of the role, including CAD systems and HTML. Be ready to discuss your experience with these tools and how you've used them in previous positions. This will show that you have the necessary skills to support both the sales team and external engineers.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios you might encounter in the field. Think about how you would approach repairing products on-site or training external service engineers. Providing clear, structured responses will highlight your problem-solving abilities.
✨Highlight Your Documentation Skills
Since submitting correct documentation is crucial, be ready to discuss your experience with cataloging and updating technical information. Mention any systems you've used to ensure that information is easily accessible, as this will show your attention to detail and organizational skills.
