Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote technical support for heating and plumbing systems, solving customer issues.
- Company: Leading provider of heating and hot water solutions in the UK and Ireland.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Opportunity for career growth and participation in promotional activities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5+ years in heating systems, strong communication, and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
- Provide remote technical support via phone and email to customers, installers, and field engineers.
- Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
- Process warranty claims and engineer dispatches using internal systems.
- Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
- Resolve technical complaints and warranty-related enquiries.
- Support promotional activities and ensure accurate CRM/system data.
- Participate in Saturday support rota and attend occasional training or events.
What We're Looking For:
- Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
- Background in technical support or field service within the plumbing/heating sector.
- ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
- Excellent communication, fault-finding, and customer service skills.
- Confident using IT systems and CRM tools.
- Team player with a proactive, customer-first mindset.
Please be aware this is not an IT based Technical Support Desk Engineer role. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineer, submit your CV including an outline of your experience as a Technical Support Desk Engineer.
It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineer role you desire.
Technical Support Desk Engineer in Stoke-on-Trent employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Desk Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and plumbing sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge about boilers and heating systems. Be ready to showcase your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Support Desk Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heating, plumbing, or boiler systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: A well-written cover letter can really set you apart. Use it to explain why you're the perfect fit for the Technical Support Desk Engineer role and how your customer service skills shine in a technical environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a customer-facing role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your CV and cover letter reach us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at ACS Performance
✨Know Your Stuff
Make sure you brush up on your technical knowledge about boilers and heating systems. Be ready to discuss specific issues you've encountered in the past and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Their Systems
Research the internal systems and CRM tools commonly used in the heating and plumbing sector. If you can, try to get a demo or tutorial on similar software. Showing that you’re tech-savvy and adaptable will impress the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their support processes, team dynamics, or training opportunities. It shows that you’re genuinely interested in the role and eager to contribute.