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- Tasks: Lead and inspire a regional service team while driving business growth and ensuring customer satisfaction.
- Company: Join a dynamic company focused on materials handling and customer service excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and a focus on wellbeing.
- Why this job: Be part of a high-performance culture that values safety, teamwork, and customer relationships.
- Qualifications: Degree-level education or equivalent experience; sales qualification preferred; strong communication skills required.
- Other info: Ideal for those passionate about leadership and making a real impact in the service industry.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- Team Leadership & Development: Inspire and manage a regional service team, fostering a high-performance culture, team wellbeing, and job satisfaction.
- Business Growth: Drive the growth of the service business in the region through the development and execution of strategic goals.
- Customer Service Excellence: Ensure customer service agreements are exceeded through proactive resource allocation and service delivery.
- Safety Focus: Uphold and champion strong health and safety standards across all operations.
- Sales Enablement: Use data to identify sales opportunities, develop strategy, and convert leads into business, particularly in service-related offerings.
- Customer Relationship Management: Build and maintain strong, trust-based relationships with customers, staying attuned to their needs and market trends.
- Cross-Functional Collaboration: Work closely with colleagues across functions to ensure aligned execution and continuous improvement.
Requirements & Qualifications:
- Degree-level education or equivalent experience; formal sales qualification (e.g., ISMM) preferred or in progress.
- Strong safety awareness and commitment to workplace security.
- Proven telesales experience and ability to develop and execute sales strategies based on data analysis.
- In-depth knowledge of the materials handling industry; familiarity with our client's products and services is advantageous.
- Strong interpersonal and communication skills, with a collaborative and customer-centric approach.
Regional Service Manager - Midlands employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager - Midlands
✨Tip Number 1
Network with professionals in the materials handling industry. Attend industry events or join relevant online forums to connect with others who may have insights or leads on the Regional Service Manager role.
✨Tip Number 2
Research our company and its services thoroughly. Understanding our products and how they fit into the market will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 3
Prepare examples of how you've successfully led teams and driven business growth in previous roles. Be ready to discuss specific strategies you've implemented that align with the responsibilities of the Regional Service Manager position.
✨Tip Number 4
Familiarise yourself with health and safety standards relevant to the industry. Being able to speak confidently about safety practices will demonstrate your commitment to workplace security, which is crucial for this role.
We think you need these skills to ace Regional Service Manager - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team leadership, business growth, and customer service excellence. Use specific examples that demonstrate your ability to inspire teams and drive results.
Craft a Compelling Cover Letter: In your cover letter, outline your relevant experience as a Regional Service Manager. Emphasise your safety awareness, sales strategy development, and customer relationship management skills. Make it personal and show your enthusiasm for the role.
Highlight Relevant Qualifications: Clearly state your degree-level education and any formal sales qualifications you possess or are pursuing. Mention your knowledge of the materials handling industry and how it relates to the position.
Showcase Interpersonal Skills: Demonstrate your strong interpersonal and communication skills in both your CV and cover letter. Provide examples of how you've collaborated with cross-functional teams and maintained trust-based relationships with customers.
How to prepare for a job interview at ACS Performance
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be expected to inspire and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on fostering a high-performance culture and ensuring team wellbeing.
✨Demonstrate Business Growth Strategies
Be ready to discuss specific strategies you've implemented to drive business growth. Highlight your experience in developing and executing strategic goals, particularly in service-related offerings.
✨Emphasise Customer Service Excellence
Prepare to talk about how you've exceeded customer service agreements in previous roles. Share examples of proactive resource allocation and service delivery that resulted in high customer satisfaction.
✨Highlight Your Safety Commitment
Given the importance of safety in this role, be prepared to discuss your commitment to health and safety standards. Share any relevant experiences where you upheld or championed safety protocols in your previous positions.
