At a Glance
- Tasks: Coordinate orders from start to finish, ensuring accuracy and efficiency.
- Company: Join a growing manufacturing business at a pivotal stage.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, dynamic team.
- Why this job: Be the key player in delivering excellent customer experiences and operational success.
- Qualifications: Experience in order processing and strong administrative skills required.
The predicted salary is between 28000 - 32000 € per year.
Position: Regional Order Co‑ordinator
Location: Horsham
Salary: £28,000 – £32,000 per annum
Working hours: Full‑time, Monday – Friday 08:30 – 17:30 (1 hour unpaid lunch)
About the role:
This is an exciting opportunity to join a growing manufacturing business at a pivotal stage in its development. As an Order Coordinator you will play a central role in ensuring the smooth flow of orders from commercial agreement through to production, acting as the technical quality gate, ensuring all orders are accurate, complete and ready for manufacture to help drive operational efficiency, reduce errors and deliver an excellent customer experience.
What you will be doing:
- Reviewing and technically validating orders handed over from the commercial team
- Ensuring all required information is complete, accurate and compliant before release to production
- Acting as the main point of contact for customers post‑order, providing clear and timely communication
- Raising and managing Requests for Information (RFIs) to resolve missing or unclear details
- Liaising with internal stakeholders (e.g. sales and project teams) to clarify order requirements
- Making non‑commercial updates to orders (e.g. correcting details, confirming specifications, adjusting delivery dates within agreed processes)
- Escalating any changes that may impact pricing, scope or commercial terms
- Confirming delivery dates in line with production lead times and prior commitments
- Maintaining accurate and up‑to‑date records within the CRM system
- Supporting continuous improvement by identifying recurring issues and contributing to process enhancements
What we’re looking for:
- Experience in an order processing or coordination role
- Background in manufacturing or a similar operational environment
- Strong administrative experience within a fast‑paced commercial setting
- Experience using CRM systems (HubSpot preferred)
- Proficiency in Google Workspace and/or Microsoft Office
Key skills:
- Excellent attention to detail and a high level of accuracy
- Strong communication and interpersonal skills
- Confidence to challenge and influence stakeholders when needed
- Ability to prioritise and manage multiple tasks effectively
- Calm, consistent approach under pressure
- Proactive problem‑solving mindset with a focus on continuous improvement
What success looks like:
- Fast and effective response times to new orders and queries
- High‑quality, technically accurate orders released to production the first time
- Minimal rework due to missing or incorrect information
- Accurate and complete CRM data
- Strong contribution to team performance and customer satisfaction
Regional Order Co-ordinator employer: ACS Performance
Join a dynamic and growing manufacturing business in Horsham, where as a Regional Order Co-ordinator, you will be at the heart of operational excellence. We pride ourselves on fostering a collaborative work culture that values attention to detail and proactive problem-solving, offering ample opportunities for professional growth and development. With competitive salaries and a supportive environment, we ensure our employees thrive while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Order Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills as an Order Coordinator can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As an Order Coordinator, you'll need to liaise with various teams and customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Regional Order Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Order Co-ordinator role. Highlight your experience in order processing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ACS Performance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regional Order Co-ordinator. Familiarise yourself with the order processing workflow and how it impacts customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, be prepared to discuss examples from your past experience where your attention to detail made a difference. Whether it's catching errors in orders or ensuring compliance, highlight specific instances that showcase your meticulous nature.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage multiple tasks or resolve issues quickly. Practising these responses will help you feel more confident during the interview.
✨Communicate Clearly and Confidently
As the main point of contact for customers, strong communication skills are essential. During the interview, practice articulating your thoughts clearly and confidently. Use examples to illustrate how you've effectively communicated with stakeholders in the past, especially in challenging situations.
