At a Glance
- Tasks: Diagnose and repair domestic boilers while providing top-notch customer support.
- Company: Join a growing organisation in the heating and renewable technologies sector.
- Benefits: Competitive salary, company van, private health insurance, and ongoing training.
- Other info: Enjoy a dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact by solving technical challenges and delivering exceptional service.
- Qualifications: Experience with domestic boilers, strong customer service skills, and relevant qualifications.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a skilled and customer-focused Technical Engineer to join our Technical Services team. This field-based role involves providing on-site fault-finding, servicing and breakdown support for domestic boilers and hot water systems across the South East.
You’ll also provide technical support via a dedicated helpline on a rota basis and work alongside the sales team to support installer events, product demonstrations and technical training. This is an excellent opportunity for an experienced heating engineer who enjoys solving technical challenges while delivering exceptional customer service.
Key Responsibilities- Diagnose and repair faults on domestic boilers and hot water products at customer premises.
- Provide technical support through the telephone helpline as part of a weekday and Saturday rota.
- Support sales activities, including installer visits, trade events, demonstrations and technical presentations.
- Build and maintain strong relationships with customers, installers and service partners.
- Monitor and support local service agents to ensure high service standards and appropriate stock levels.
- Deliver product training to installers and service agents through presentations and live demonstrations.
- Resolve customer issues efficiently and professionally.
- Share technical feedback and contribute ideas to support continuous product and service improvements.
To be successful in this role, you’ll have:
- Proven experience diagnosing and repairing domestic boiler faults (ideally five or more years).
- Current ACS Core and Boiler qualifications (CCN1 and CENWAT).
- Oil heating qualifications (essential).
- A full UK driving licence.
- Residence within or close to the South East region.
- Strong customer service and communication skills.
- Good IT skills and the ability to work independently with minimal supervision.
- Air Source Heat Pump experience or qualification.
- F-Gas Category 1 certification.
- Competitive salary of £35,000-£40,000, depending on experience.
- £150 payment for Saturday rota cover.
- Company van.
- Tablet and mobile phone.
- 22 days' annual leave, increasing with service, plus bank holidays.
- Company pension.
- Private health insurance following the qualifying period.
- Performance-related bonus.
- Ongoing training and development.
- The opportunity to join a growing organisation within the heating and renewable technologies sector, where you’ll play a key role in delivering outstanding technical support and customer service.
Technical Engineer (Domestic Boilers & Heating) in Norwich employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Engineer (Domestic Boilers & Heating) in Norwich
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Technical Engineer (Domestic Boilers & Heating) in Norwich
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch ACS Performance's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at ACS Performance. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at ACS Performance
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at ACS Performance.
