At a Glance
- Tasks: Provide advanced technical support for detection and control systems across EMEA.
- Company: Join a growing technical team in a dynamic environment.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Collaborative culture with opportunities for training and career advancement.
- Why this job: Combine your technical skills with customer support to drive business growth.
- Qualifications: Strong knowledge of detection systems and experience in technical support roles.
The predicted salary is between 55000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Detection & Controls Sales Support Engineer to join a growing technical team supporting customers and sales operations across the EMEA region. This role is ideal for a technically skilled professional with strong knowledge of fire detection, control and command systems who enjoys combining technical expertise with customer support, training, and business development activities.
As a key technical specialist, you will provide advanced support for detection and control system solutions, work closely with sales teams to support business growth, and engage with customers, consultants, and industry stakeholders to ensure successful project delivery and product adoption.
Key Responsibilities- Provide advanced technical support for detection and control systems to customers, internal teams, and project stakeholders across the EMEA region.
- Act as a technical resource for sales teams, supporting business development activities and helping to achieve sales and profitability objectives.
- Assist with technical aspects of quotations, specifications, and project documentation.
- Deliver product demonstrations and technical presentations.
- Support consultants, end users, and internal colleagues in specifying detection and control solutions for projects.
- Design and deliver product training programmes for customers and internal teams.
- Share technical knowledge and provide support to colleagues across the wider technical support function.
- Participate in new product introductions, beta testing activities, and product development feedback processes.
- Support the resolution of technical product issues and customer claims by providing expert guidance and recommendations.
- Work closely with product management teams to provide market intelligence, customer feedback, and recommendations for future product improvements.
- Engage with consultants, insurers, authorities, and end users to promote the correct specification and application of solutions.
- Support compliance activities, certifications, approvals, and adherence to relevant industry standards.
To be successful in this role, you will possess:
- Strong technical knowledge of detection, control, and command systems and associated technologies.
- Previous experience in technical support, applications engineering, or a similar customer-facing engineering role.
- Experience delivering technical training and product presentations.
- Excellent troubleshooting and problem-solving skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication skills in English; additional European languages would be advantageous.
- The ability to work effectively in an international and fast-paced environment.
- Self-motivated with a proactive approach to work.
- Highly organised with strong attention to detail.
- A collaborative team player with a positive attitude.
- Strong interpersonal and communication skills.
- Adaptable, resilient, and capable of prioritising workload effectively.
- Results-focused with a strong sense of ownership and accountability.
EMEA Sales Support Engineer in London employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Sales Support Engineer in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like EMEA Sales Support Engineer at ACS Performance, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ACS Performance. Tailor your message to explain why you’re drawn to them and how you can contribute as a EMEA Sales Support Engineer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace EMEA Sales Support Engineer in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ACS Performance:When writing your cover letter, make sure to tailor your message specifically for ACS Performance. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ACS Performance
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ACS Performance that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ACS Performance that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ACS Performance’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
