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- Tasks: Provide remote technical support for heating and plumbing systems, solving customer issues.
- Company: Leading provider of heating and hot water solutions in the UK & Ireland.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5+ years in heating systems, strong communication, and problem-solving skills.
- Other info: Opportunity for career growth and participation in promotional activities.
The predicted salary is between 36000 - 60000 £ per year.
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
- Provide remote technical support via phone and email to customers, installers, and field engineers.
- Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
- Process warranty claims and engineer dispatches using internal systems.
- Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
- Resolve technical complaints and warranty-related enquiries.
- Support promotional activities and ensure accurate CRM/system data.
- Participate in Saturday support rota and attend occasional training or events.
What We're Looking For:
- Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
- Background in technical support or field service within the plumbing/heating sector.
- ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
- Excellent communication, fault-finding, and customer service skills.
- Confident using IT systems and CRM tools.
- Team player with a proactive, customer-first mindset.
Please be aware this is not an IT based Technical Support Desk Engineer role.
Technical Support Desk Engineer in Liverpool employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Desk Engineer in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting heating and plumbing issues, think of common scenarios you might face and how you'd resolve them. This will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really help you stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Technical Support Desk Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heating, plumbing, or boiler systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: A well-written cover letter can really set you apart! Use it to explain why you're the perfect fit for the Technical Support Desk Engineer role and how your customer service skills shine in a technical environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a customer-facing role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at ACS Performance
✨Know Your Stuff
Make sure you brush up on your technical knowledge about boilers and heating systems. Be ready to discuss specific issues you've resolved in the past, as well as any relevant qualifications like ACS Gas certifications. This will show that you’re not just familiar with the products but also have hands-on experience.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to demonstrate your excellent communication skills. Think of examples where you’ve successfully handled customer complaints or provided exceptional support. This will highlight your customer-first mindset, which is crucial for the job.
✨Familiarise Yourself with the Company
Do some research on the heating and plumbing solutions provider you’re interviewing with. Understand their products, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the team.