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For Companies At a Glance
- Tasks: Support users and resolve IT issues while maintaining documentation.
- Company: Join a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible working hours, remote options, and great team events.
- Why this job: Be part of a collaborative culture that values your input and growth.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Opportunity for career advancement in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities:
- User Support & Service Delivery
- Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
- Track and resolve tickets (incidents, requests, and tasks)
- Maintain and improve IT knowledge base and documentation
- Deliver high-quality support with a customer-first mindset
- Infrastructure & Compliance
- Maintain and update infrastructure documentation and CMDB data
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Coordinator
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems, as these are crucial for the role. Being able to demonstrate your experience with platforms like ServiceNow or JIRA during your discussions can set you apart.
✨Tip Number 2
Brush up on your knowledge of IT infrastructure and compliance standards. Understanding frameworks like ITIL can be beneficial, and mentioning any relevant certifications can show your commitment to the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered high-quality user support in previous roles. Highlighting your customer-first mindset through real-life scenarios can resonate well with our team.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of our team.
We think you need these skills to ace IT Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service delivery. Emphasise any roles where you acted as 2nd/3rd line support and mention specific tools or systems you've used.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT operations and customer service. Mention how your skills align with the responsibilities listed in the job description, particularly in user support and infrastructure compliance.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully tracked and resolved tickets or incidents in previous roles. Highlight your ability to maintain documentation and improve knowledge bases.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Operations Coordinator.
How to prepare for a job interview at ACS Performance
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like user support and service delivery. Highlight any experience you have with ticketing systems and how you've resolved complex issues in the past.
✨Demonstrate Customer-Focused Mindset
Since the role requires a customer-first approach, share examples of how you've prioritised user satisfaction in previous positions. This could include specific instances where you went above and beyond to assist an end-user.
✨Familiarise Yourself with Infrastructure Documentation
Understand the importance of maintaining infrastructure documentation and CMDB data. Be ready to discuss how you have contributed to documentation processes in your past roles and why it's crucial for IT operations.
✨Prepare Questions About Team Dynamics
Think about what makes a successful IT Operations Coordinator within their team. Prepare insightful questions about team collaboration and how they handle challenges, showing your interest in fitting into their work culture.
