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- Tasks: Lead the development of innovative service solutions and manage a high-performing remote team.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be at the forefront of service innovation and make a real impact on customer satisfaction.
- Qualifications: Strong commercial expertise and negotiation skills are essential.
- Other info: Collaborate with senior management to drive revenue growth.
The predicted salary is between 43200 - 72000 £ per year.
As Head of Service, your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences. Your commercial expertise, negotiation skills, and collaboration with senior management will be critical in developing partnerships, driving revenue growth, and ensuring operational excellence.
Responsibilities:
- Attainment of monthly, annual revenue, profit margin, and growth targets.
- Develop and execute a 5-year business plan for profitable growth in service and after-sales.
- Negotiate and manage contracts with internal teams and external stakeholders to secure favourable terms for the business.
- Deliver and manage a resource of internal and external 3rd party aftersales engineers.
- Set, measure, and report on SLAs with direct and 3rd party engineers.
Requirements:
- Experience in a senior management role including responsibility for management of an entire function.
- Management experience in the HVAC service and aftersales, manufacturing, and contracting environment.
- Proven success in driving change in commercial approach, margin control, operational excellence, cost reduction, and labour utilisation.
- Well-developed analytical skills including budgeting, financial reporting, and management of variances.
If you feel that you have the skills and experience required in this advertisement to be a Head of Service , submit your CV including an outline of your experience. It is always a good idea to include a covering letter outlining your experience as a Head of Service with your application as this will enhance your chances of selection.
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Head of Service employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Bereich Service-Management und wie du innovative Lösungen entwickelt hast. Bereite konkrete Beispiele vor, die zeigen, wie du in der Vergangenheit erfolgreich Kundenbeziehungen aufgebaut und gepflegt hast.
✨Tip Number 2
Zeige deine Fähigkeiten in der Führung von Teams, insbesondere in einem Remote-Umfeld. Überlege dir, wie du ein hochleistungsfähiges Team aufbauen und motivieren kannst, um außergewöhnliche Kundenerlebnisse zu schaffen.
✨Tip Number 3
Bereite dich darauf vor, über deine Verhandlungskompetenzen zu sprechen. Denke an spezifische Situationen, in denen du erfolgreich Partnerschaften entwickelt oder Umsatzwachstum erzielt hast, und sei bereit, diese zu teilen.
✨Tip Number 4
Informiere dich über aktuelle Trends im Service-Sektor und über die Strategien, die Unternehmen nutzen, um ihre Dienstleistungen zu verbessern. Dies zeigt dein Engagement für die Branche und deine Fähigkeit, innovative Ansätze zu entwickeln.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities of the Head of Service position. Highlight your experience in developing service solutions and managing field service teams in your application.
Showcase Your Skills: Emphasize your commercial expertise and negotiation skills in your CV and cover letter. Provide specific examples of how you've successfully driven revenue growth and established partnerships in previous roles.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you are a perfect fit for the role.
Highlight Customer Experience: Since delivering exceptional customer experiences is crucial, include examples of how you've improved customer satisfaction or service delivery in your past positions.
How to prepare for a job interview at ACS Performance
✨Showcase Your Innovative Thinking
As a Head of Service, you'll need to develop innovative service solutions. Be prepared to discuss specific examples of how you've successfully implemented creative strategies in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in managing teams, especially in a remote setting. Share how you have motivated and guided your team to achieve high performance and exceptional customer service.
✨Prepare for Commercial Discussions
Since commercial expertise is crucial, be ready to discuss your negotiation skills and any successful partnerships you've developed. Use metrics or outcomes to illustrate your impact on revenue growth.
✨Emphasize Customer Experience
Exceptional customer experiences are key in this role. Prepare to share specific instances where you enhanced customer satisfaction and how you measure success in service delivery.
