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- Tasks: Service and repair electric heating, heat pump, and ventilation products in the field.
- Company: Dynamic company focused on high-quality customer service and technical excellence.
- Benefits: Competitive salary, travel opportunities, and professional development through mentoring.
- Why this job: Join a hands-on role where you can make a real difference for customers.
- Qualifications: Electrical qualifications and proven field service experience required.
- Other info: Opportunity for career growth and continuous improvement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This Field Service Engineer role covers London and surrounding areas and focuses on providing high-quality servicing, fault diagnosis and repair of electric heating, heat pump and ventilation products in customer environments.
The position is field-based and involves working independently to complete service visits safely, efficiently and in line with agreed procedures and KPIs. The role also includes setting products to work, completing site-based risk assessments, maintaining accurate service documentation and supporting customers, installers and service partners as needed.
Alongside hands-on technical work, the position contributes to continuous improvement by feeding back on processes, supporting apprentices through mentoring, and collaborating with technical and customer support teams to resolve issues effectively. It suits someone with strong electrical knowledge, a customer-focused mindset and the ability to manage their own workload while maintaining high safety and quality standards. Occasional wider travel may be required.
Key Responsibilities- Service, repair and commission electric heating, heat pump and ventilation products in the field.
- Complete dynamic risk assessments and ensure all work complies with health and safety procedures.
- Accurately complete service documentation, reports and system updates.
- Provide technical support to customers, installers and service partners, including on-site advice and training.
- Collaborate with technical and customer support teams to resolve issues efficiently.
- Maintain tools, equipment and vehicles in safe working condition.
- Support the mentoring and development of technical apprentices.
- Contribute feedback to improve procedures, documentation and the overall customer experience.
- Electrical qualifications with strong knowledge of electrical systems – 18th Edition.
- Proven field-based service or maintenance experience with a customer-facing focus.
- Ability to work independently, manage time effectively and meet performance targets.
- Strong communication skills and confidence working with customers and technical teams.
- Full UK driving licence and willingness to travel within the region.
Field Service Engineer in England employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This way, when you get that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering. Think about your past experiences and how they relate to the role. The more confident you are, the better you'll come across during the interview.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Field Service Engineer. Focus on your electrical qualifications and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Don’t skip the cover letter! Use it to tell us about your hands-on experience with electric heating, heat pumps, and ventilation products. Share specific examples of how you've tackled challenges in the field – this will really help you stand out.
Show Off Your Communication Skills: Since you'll be working closely with customers and technical teams, it's important to demonstrate your strong communication skills. In your application, mention any experiences where you've successfully resolved issues or trained others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at ACS Performance
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially the 18th Edition regulations. Be ready to discuss your experience with electric heating, heat pumps, and ventilation products. This will show that you’re not just familiar with the theory but can also apply it in real-world scenarios.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've provided excellent service or resolved issues for clients. Prepare to share specific stories that highlight your communication skills and how you’ve supported customers or worked with technical teams.
✨Safety First!
Familiarise yourself with health and safety procedures relevant to fieldwork. Be prepared to discuss how you approach risk assessments and ensure compliance during your service visits. This will demonstrate your commitment to safety and quality standards.
✨Be Ready to Collaborate
Think about how you can contribute to continuous improvement and support apprentices. Be ready to discuss your mentoring experiences and how you’ve collaborated with others to resolve technical issues. This shows you’re a team player who values growth and development.
