At a Glance
- Tasks: Manage key international accounts and ensure exceptional client relationships in healthcare.
- Company: Growing international healthcare business with a collaborative hybrid work culture.
- Benefits: Up to £55,000 salary, performance bonus, private medical insurance, and generous leave.
- Other info: Enjoy ongoing training, social events, and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on global healthcare clients.
- Qualifications: Experience in managing large accounts within healthcare or similar sectors.
The predicted salary is between 55000 - 55000 £ per year.
Global Account Manager 1-Year Fixed-Term Contract (Maternity Cover)
Location: Hybrid - Brighton (minimum two days per week in the office)
Salary: Up to £55,000 per annum + performance-related bonus
We're looking for an experienced Global Account Manager to join a growing international healthcare business on a 12-month fixed-term contract covering maternity leave. This is an excellent opportunity for someone with experience managing large international clients within healthcare, insurance or a similar commercial environment.
You'll take ownership of a portfolio of key accounts, ensuring long-term client relationships are maintained while identifying opportunities for growth and delivering an exceptional customer experience.
As Global Account Manager, you'll be responsible for:
- Managing a portfolio of international private medical insurers and multinational corporate clients.
- Working closely with internal teams and senior client stakeholders to ensure contracts are renewed successfully.
- Ensuring service levels are consistently achieved and clients continue to receive outstanding support.
- Leading the contract renewal process, ensuring agreements are completed on time and commercially beneficial.
- Monitoring service delivery against agreed service levels and contractual commitments.
- Developing account plans to support client retention and business growth.
- Preparing and presenting regular client performance reports.
- Identifying opportunities to strengthen client relationships and increase account value.
- Working collaboratively with internal teams to deliver a high-quality customer experience.
- Monitoring account performance, profitability and commercial opportunities.
- Reporting on account progress, risks and opportunities to senior management.
We're looking for someone who can:
- Build trusted relationships.
- Communicate confidently with senior stakeholders.
- Manage multiple priorities in a fast-paced commercial environment.
Experience required:
- Managing key accounts within healthcare, medical insurance, virtual healthcare, pharmaceutical or similar sectors.
- A proven track record of managing high-value corporate accounts and contract renewals.
- Strong commercial awareness with an understanding of the healthcare or insurance market.
- Experience supporting international clients across multiple regions.
- Excellent communication, presentation and relationship-building skills.
- Strong organisational and time management abilities.
- Confidence analysing data and producing client reports.
- Good knowledge of Microsoft Office and the ability to learn new systems quickly.
Benefits include:
- Performance-related bonus.
- Hybrid working.
- Private medical insurance.
- Generous employer pension contribution.
- Life assurance.
- Employee Assistance Programme.
- 25 days' annual leave plus bank holidays.
- Enhanced family-friendly policies.
- Study leave and ongoing training and development.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Employee referral scheme.
- Regular company social events.
Manager-Account Manager in Eastbourne employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Eastbourne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ACS Performance.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ACS Performance. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Manager-Account Manager in Eastbourne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ACS Performance.
How to prepare for a job interview at ACS Performance
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ACS Performance's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ACS Performance offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
