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For Companies At a Glance
- Tasks: Install, maintain, and repair advanced digital press systems for customers.
- Company: Join a growing technical service team in a dynamic environment.
- Benefits: Ongoing training, international opportunities, and a supportive team culture.
- Other info: Flexible travel and excellent career development opportunities await you.
- Why this job: Work with cutting-edge technology and make a real impact in the field.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a skilled and motivated Digital Press Field Service Engineer to join a growing technical service team. This is a field-based role, primarily covering the Southwest of the UK, with occasional national and European travel, including training opportunities abroad.
The Role
In this role, you will be responsible for supporting customers by installing, maintaining, and repairing advanced digital press systems. You will play a key part in ensuring equipment uptime and delivering a high standard of technical service.
Working with complex electro-mechanical systems, you'll need to quickly diagnose faults and provide effective solutions, ensuring minimal disruption to customer operations.
Key Responsibilities
- Respond to service requests following remote diagnostics, resolving issues promptly
- Install, configure, maintain, and repair digital press equipment
- Deliver a professional, proactive, and customer-focused service at all times
- Diagnose and resolve complex technical faults efficiently
- Maintain clear communication with internal teams and stakeholders
- Support customers across different UK regions when required
- Attend and successfully complete product and technical training
- Ensure all service calls are properly documented and closed in line with procedures
- Complete and submit all required paperwork accurately and on time
- Follow all health and safety regulations and safe working practices
- Demonstrate responsible and professional driving behaviour
About You
- Proven experience in a field service engineering role (minimum 3 years preferred)
- Strong background in both mechanical and electronic systems
- Experience working with complex electro-mechanical equipment
- Excellent troubleshooting skills, ideally to component level
- Good understanding of electrical systems, including 3-phase power
- Ability to read and interpret circuit diagrams
- Understanding of colour theory (desirable)
- Strong communication skills with the ability to engage at all levels
- Proactive, team-oriented, and customer-focused mindset
- Flexible approach to travel and working locations
- Full UK driving licence
Qualifications
- GCSEs (or equivalent), including Maths and English (desirable)
- Engineering qualification such as City & Guilds, ONC, or HNC (preferred)
What We Offer
- Opportunity to work with advanced and innovative technology
- Ongoing training and development, including international training opportunities
- A varied and dynamic working environment
- The chance to be part of a supportive and professional engineering team
Locations
Remote Field Service Engineer in Devon, Exeter employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Field Service Engineer in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities in the digital press sector. Attend industry events or webinars to meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and resolved complex technical faults in the past. This will show employers that you can handle the challenges of the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application easier for both you and us.
We think you need these skills to ace Remote Field Service Engineer in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with field service engineering, especially with digital press systems. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and technical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a customer-focused mindset, so let that personality come through!
Showcase Relevant Experience: When filling out your application, be specific about your past roles and responsibilities. Highlight any experience with complex electro-mechanical systems and your ability to diagnose faults quickly. We’re looking for those standout moments that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at ACS Performance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital press systems and electro-mechanical equipment. Be ready to discuss specific examples from your past experience where you've diagnosed and resolved complex faults. This will show that you’re not just familiar with the technology, but that you can handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a high standard of service, think of times when you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your proactive and customer-focused mindset.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to do this with customers or team members who aren't as tech-savvy. Clear communication can set you apart from other candidates.
✨Be Ready for Travel Questions
Given the nature of the job, be prepared to discuss your flexibility regarding travel. Think about how you’ve managed travel in previous roles and be ready to explain how you’ll handle the demands of this position, including any potential international training opportunities.