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For Companies At a Glance
- Tasks: Install, maintain, and repair advanced digital press systems for customers.
- Company: Join a growing technical service team in a dynamic environment.
- Benefits: Ongoing training, international opportunities, and a supportive team culture.
- Other info: Flexible travel and excellent career development opportunities await you.
- Why this job: Work with cutting-edge technology and make a real impact in the field.
- Qualifications: Experience in field service engineering and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a skilled and motivated Digital Press Field Service Engineer to join a growing technical service team. This is a field-based role, primarily covering the Southwest of the UK, with occasional national and European travel, including training opportunities abroad.
The Role
In this role, you will be responsible for supporting customers by installing, maintaining, and repairing advanced digital press systems. You will play a key part in ensuring equipment uptime and delivering a high standard of technical service.
Working with complex electro-mechanical systems, you'll need to quickly diagnose faults and provide effective solutions, ensuring minimal disruption to customer operations.
Key Responsibilities
- Respond to service requests following remote diagnostics, resolving issues promptly
- Install, configure, maintain, and repair digital press equipment
- Deliver a professional, proactive, and customer-focused service at all times
- Diagnose and resolve complex technical faults efficiently
- Maintain clear communication with internal teams and stakeholders
- Support customers across different UK regions when required
- Attend and successfully complete product and technical training
- Ensure all service calls are properly documented and closed in line with procedures
- Complete and submit all required paperwork accurately and on time
- Follow all health and safety regulations and safe working practices
- Demonstrate responsible and professional driving behaviour
About You
- Proven experience in a field service engineering role (minimum 3 years preferred)
- Strong background in both mechanical and electronic systems
- Experience working with complex electro-mechanical equipment
- Excellent troubleshooting skills, ideally to component level
- Good understanding of electrical systems, including 3-phase power
- Ability to read and interpret circuit diagrams
- Understanding of colour theory (desirable)
- Strong communication skills with the ability to engage at all levels
- Proactive, team-oriented, and customer-focused mindset
- Flexible approach to travel and working locations
- Full UK driving licence
Qualifications
- GCSEs (or equivalent), including Maths and English (desirable)
- Engineering qualification such as City & Guilds, ONC, or HNC (preferred)
What We Offer
- Opportunity to work with advanced and innovative technology
- Ongoing training and development, including international training opportunities
- A varied and dynamic working environment
- The chance to be part of a supportive and professional engineering team
Locations
Field Services Engineer (Remote) in Devon, Exeter employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer (Remote) in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities in field service roles. Attend industry events or webinars to meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and resolved complex technical faults in the past. This will show employers you can handle the challenges of the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Field Services Engineer (Remote) in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with field service engineering and any specific skills related to digital press systems. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing candidates who are proactive and customer-focused, so let that enthusiasm come through in your writing.
Showcase Your Communication Skills: Since this role involves clear communication with customers and internal teams, make sure your application reflects your ability to engage effectively. Whether it’s in your CV or cover letter, we want to see examples of how you’ve successfully communicated complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ACS Performance
✨Know Your Tech
Make sure you brush up on your knowledge of digital press systems and electro-mechanical equipment. Be ready to discuss specific technologies you've worked with and how you've tackled complex faults in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved technical issues efficiently. Think of a few scenarios where you turned a challenging situation into a success story, as this will highlight your problem-solving abilities.
✨Communicate Clearly
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. You might be asked to explain technical concepts, so being able to communicate effectively is key.
✨Be Ready for Travel Questions
Given the nature of the job, be prepared to discuss your flexibility regarding travel. Share any previous experiences that demonstrate your adaptability and willingness to go the extra mile for customer satisfaction.