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- Tasks: Lead and develop a team to deliver exceptional customer service.
- Company: Join a dynamic company focused on enhancing customer experiences.
- Benefits: Enjoy competitive perks and opportunities for professional growth.
- Why this job: Make a real impact by improving customer satisfaction and team performance.
- Qualifications: Experience in customer service management and proficiency in Salesforce and SAP required.
- Other info: This role is perfect for those passionate about customer excellence.
The predicted salary is between 43200 - 72000 £ per year.
Job title: Customer Service & Excellence Manager
As Customer Service & Excellence Manager you will be responsible for leading and developing the customer service team to provide an outstanding customer experience.
Responsibilities:
- Manage customer interactions across all service touchpoints, ensuring timely and effective issue resolution.
- Utilize Salesforce and SAP to track, monitor, and improve cust…
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Customer Service and Excellence Manager employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Excellence Manager
✨Tip Number 1
Familiarize yourself with Salesforce and SAP, as these tools are crucial for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your proficiency during the interview.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved customer service metrics or resolved complex issues.
✨Tip Number 3
Research common customer service challenges and trends in the industry. Being knowledgeable about current best practices will help you stand out as a candidate who is proactive and ready to implement effective solutions.
✨Tip Number 4
Prepare thoughtful questions about the company's customer service philosophy and goals. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
We think you need these skills to ace Customer Service and Excellence Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service & Excellence Manager position. Understand the key responsibilities and required skills, especially regarding customer interactions and the use of Salesforce and SAP.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service management. Provide specific examples of how you've led teams and improved customer experiences in past roles.
Showcase Technical Skills: Mention your proficiency with Salesforce and SAP in your application. If you have certifications or training in these tools, be sure to include them to demonstrate your capability.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service excellence. Discuss your vision for leading a customer service team and how you plan to enhance the customer experience.
How to prepare for a job interview at ACS Performance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with Salesforce and SAP
Since the role involves using Salesforce and SAP, it’s crucial to demonstrate your familiarity with these tools. If you have experience using them, be ready to discuss how you utilized these platforms to enhance customer interactions.
✨Highlight Leadership Skills
As a manager, you'll need strong leadership skills. Prepare to discuss your management style and provide examples of how you've successfully led a team in the past, focusing on how you developed team members and improved performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to resolve customer issues effectively and be ready to explain your thought process and the outcomes.
