At a Glance
- Tasks: Lead a team while managing technical operations and optimising infrastructure.
- Company: Fast-growing tech company transforming real-world infrastructure with smart systems.
- Benefits: Competitive salary, career growth, and hands-on leadership experience.
- Other info: Dynamic role with opportunities to work on cutting-edge technology.
- Why this job: Make a real impact in tech operations and lead innovative projects.
- Qualifications: 6+ years in IT support and proven team management experience.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role, ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.
As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.
Key Responsibilities
- Leadership & Team Management
- Lead, mentor, and line manage a team of TechOps engineers
- Set clear expectations, run 1:1s, and drive performance standards
- Define and document workflows, escalation paths, and SOPs
- Own and optimise the service desk/ticketing pipeline
- Report on performance metrics, trends, and improvements
- Monitoring & Device Management
- Own monitoring and alerting systems to proactively identify issues
- Manage lifecycle of IoT and edge devices across multiple sites
- Drive preventative maintenance strategies
- Lead root-cause analysis and post-incident reviews
- Maintain accurate asset inventory and ensure compliance standards
- Infrastructure & Networking
- Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
- Standardise configurations and maintain documentation
- Troubleshoot end-to-end system workflows across hardware and software
- Act as escalation point for complex technical issues
- Recommend and implement infrastructure improvements
- New Site Onboarding
- Lead technical delivery of new site deployments
- Oversee network design, hardware setup, and system configuration
- Support remote commissioning and technical validation before go-live
What We're Looking For
Experience
- 6+ years in IT support, infrastructure, or technical operations
- Proven experience managing or leading a technical team
- Experience working with distributed systems or multi-site environments
- Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
Technical Skills
- Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
- Experience with routers, switches, and firewalls
TechOps Lead in Croydon employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Lead in Croydon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ACS Performance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ACS Performance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ACS Performance!
✨Direct Apply to ACS Performance
Let's not forget to apply directly through the ACS Performance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TechOps Lead in Croydon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ACS Performance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ACS Performance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ACS Performance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
