At a Glance
- Tasks: Manage and optimise IoT devices, ensuring system reliability and performance across multiple sites.
- Company: Join a forward-thinking tech company focused on innovation and operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to mentor and support junior team members.
- Why this job: Be at the forefront of IoT technology and make a tangible impact in a dynamic environment.
- Qualifications: 5+ years in IT support or technical operations with strong networking skills.
The predicted salary is between 45000 - 55000 € per year.
Working Pattern: Hybrid working four days in the office and one day working from home.
Role Overview: This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership of system reliability uptime and infrastructure performance across multiple live operational sites. The role suits someone comfortable working in a multi site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems.
Role Responsibilities:
- IoT and device infrastructure management: Maintain, monitor and optimise Internet of Things devices and hardware including cameras, edge devices, kiosks, tablets and networking equipment. Manage deployment, configuration and lifecycle of infrastructure across multiple sites. Ensure system health, connectivity and performance using monitoring tools. Carry out preventative maintenance to reduce outages and improve reliability. Improve operational efficiency through automation and process improvement.
- System reliability, performance and uptime: Monitor uptime, performance and service stability across all sites. Perform root cause analysis after incidents and implement long term fixes. Work with engineering teams and suppliers on recurring technical issues. Support system upgrades, migrations, deployments and new site onboarding.
- Automated parking systems support: Support camera based recognition systems, parking platforms, payment systems and sensor driven devices. Troubleshoot end to end system flows from hardware through to backend services and reporting. Work with external partners to improve system performance and resilience.
- Operational site support: Provide hands on support for live operational environments. Identify and resolve infrastructure inefficiencies. Support technical delivery of new site rollouts and improvements. Provide guidance and support to junior team members when required.
- Asset inventory and deployment management: Manage procurement, stock control and lifecycle planning of devices. Prepare, configure and track equipment for deployment. Maintain accurate records of inventory, spares and tools. Coordinate logistics across teams, suppliers and site locations.
- Documentation, compliance and administration: Maintain configuration records, network diagrams and onboarding documentation. Create standard operating procedures, setup guides and troubleshooting documents. Manage tickets and change requests using standard service management tools. Support compliance with security, data protection and device standards.
Experience:
- At least 5 years experience in IT support, infrastructure, technical operations or field engineering.
- Experience managing Internet of Things devices or distributed environments.
- Experience working in multi site live operational settings.
- Experience mentoring or supporting other team members is desirable.
Technical Skills:
- Strong networking knowledge including IP addressing, virtual private networks and troubleshooting.
- Experience with routers, switches and firewalls.
- Strong understanding of Windows operating systems and system diagnostics.
- Experience with remote device management.
- Strong root cause analysis skills.
- Good documentation and asset management practices.
- Understanding of endpoint security and device compliance.
Desirable Experience:
- Camera based recognition systems.
- Edge computing devices such as small form factor industrial computers.
- Parking systems or device management platforms.
- Cloud systems, application programming interfaces and Microsoft 365 administration.
Technical Operations Engineer in Croydon employer: ACS Performance
As a Technical Operations Engineer at our company, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and mentorship, ensuring you can advance your career while contributing to cutting-edge IoT solutions. Our supportive culture, combined with the chance to work on impactful projects across multiple operational sites, makes us an exceptional employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Engineer in Croydon
✨Tip Number 1
Get your networking skills sharp! Brush up on IP addressing and troubleshooting, as these are key in the Technical Operations Engineer role. We want to see you confidently discussing your hands-on experience with routers and switches during interviews.
✨Tip Number 2
Show off your problem-solving skills! Be ready to share examples of how you've tackled technical issues in multi-site environments. We love candidates who can demonstrate their ability to perform root cause analysis and implement long-term fixes.
✨Tip Number 3
Don’t forget about documentation! Highlight your experience in maintaining configuration records and creating standard operating procedures. We appreciate candidates who understand the importance of clear documentation in keeping systems running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are eager to improve operational efficiency and support our team in delivering top-notch service.
We think you need these skills to ace Technical Operations Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Operations Engineer role. Highlight your experience with IoT devices, infrastructure management, and any hands-on technical skills that match what we're looking for. We want to see how your background aligns with our needs!
Showcase Your Experience:In your cover letter, don’t just list your past jobs; tell us about specific projects or challenges you've tackled. We love hearing about your hands-on experience in multi-site environments and how you've improved system reliability or performance.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at ACS Performance
✨Know Your IoT Stuff
Make sure you brush up on your knowledge of Internet of Things devices and infrastructure. Be ready to discuss your hands-on experience with cameras, edge devices, and networking equipment. They’ll want to see that you can maintain and optimise these systems effectively.
✨Show Off Your Problem-Solving Skills
Prepare to talk about specific instances where you've performed root cause analysis after incidents. Think of examples where you’ve implemented long-term fixes or improved system reliability. This will demonstrate your proactive approach to technical challenges.
✨Get Familiar with Their Tools
Research the monitoring tools and service management software they use. If you have experience with similar tools, mention it! Showing that you can hit the ground running with their systems will give you an edge.
✨Be Ready to Share Your Mentoring Experience
If you’ve had the chance to mentor or support junior team members, be prepared to share those experiences. Highlight how you’ve guided others and contributed to a collaborative team environment, as this role values teamwork and support.
