At a Glance
- Tasks: Troubleshoot tech issues and support systems across multiple locations.
- Company: Join a growing technical operations team in Croydon.
- Benefits: Competitive salary, hybrid working, and opportunities for skill development.
- Other info: Dynamic environment with opportunities for growth and learning new technologies.
- Why this job: Kickstart your tech career and solve real-world problems with hands-on experience.
- Qualifications: Strong tech fundamentals and a desire to learn; prior IT support experience is a plus.
The predicted salary is between 30000 - 32000 £ per year.
- Jobs - Junior Technical Support Engineer
- Job vacancy - Junior Technical Support Engineer
- Position: Junior Technical Support Engineer
- Junior Technical Support Engineer
Location
Croydon - hybrid working (4 days office-based, 1 day working from home)
Salary
Competitive, depending on experience
Employment eligibility
Applicants must have the right to work in the UK without sponsorship
The Opportunity
We're looking for a
Junior Technical Support Engineer to join a growing technical operations team.
This is a hands-on role suited to someone at the beginning of their technical career who enjoys understanding how systems work, solving real-world problems and developing their skills across networking, devices, infrastructure and technical operations.
You might already have experience working in IT support, infrastructure, field engineering or technical operations.
Equally, you may have developed strong practical skills through projects, home labs, qualifications or study and are looking for the opportunity to put those skills into practice professionally.
You’ll work with technology deployed across multiple locations, helping to keep systems and devices operational, investigating faults and supporting the wider team with day-to-day technical challenges.
What You’ll Be Doing
Your responsibilities will include
- Troubleshooting technical issues across devices, networks and operating systems.
- Diagnosing faults methodically and identifying root causes rather than simply treating symptoms.
- Supporting remotely deployed devices and systems across multiple locations.
- Investigating connectivity, networking and device configuration issues.
- Working with Windows environments, including system configuration, command-line tools and event logs.
- Supporting secure remote access and following good security practices.
- Maintaining accurate technical documentation, tickets and operational records.
- Helping create and improve SOPs, troubleshooting guides and internal documentation.
- Supporting device management, inventory and technical operations processes.
- Working with technical and non-technical colleagues to resolve issues.
- Supporting occasional site visits when hands-on investigation is required.
- Learning new technologies and gradually taking on greater technical responsibility as your experience develops.
- What We’re Looking For
You don’t need to know everything already.
We’re particularly interested in candidates who have strong technical fundamentals, a logical approach to troubleshooting and a genuine desire to learn.
Ideally, you’ll have
- A good understanding of networking fundamentals, including IP addressing and basic network troubleshooting.
- An understanding of VPNs and secure remote access.
- Good working knowledge of Windows operating systems.
- Familiarity with Windows event logs, command-line tools and system configuration.
- A structured and methodical approach to troubleshooting.
- An understanding of endpoint security and basic device compliance.
- A basic understanding of APIs and SQL.
- The ability to explain technical concepts clearly and without unnecessary jargon.
- Strong documentation and organisational habits.
- Around 1-2 years of hands-on experience in IT support, infrastructure, field engineering or technical operations or strong demonstrable technical fundamentals gained through projects, labs, qualifications or study.
Above all, we’re looking for evidence that you enjoy working with technology and can apply what you know to real problems.
- It Would Be Great If You Also Have
- Experience in any of the following would be useful, but isn’t essential:
- Configuring routers, switches or firewalls.
- Remote device management or Mobile Device Management (MDM) platforms.
- IP CCTV, ANPR systems, Raspberry Pi or other edge/Io T devices.
- Cloud-hosted systems.
- Working with APIs or SQL.
- Microsoft 365 administration.
- Multi-site or distributed technology environments.
- Ticketing, operational tooling or password management platforms.
We’re more interested in your ability to learn and troubleshoot than in whether you’ve worked with a particular technology or vendor.
About You
You’ll enjoy this role if you’re someone who
- Is naturally curious about how technology works.
- Likes investigating problems and finding the underlying cause.
- Takes ownership rather than waiting for someone else to solve an issue.
- Remains calm and methodical when something isn't working.
- Communicates clearly with both technical and non-technical colleagues.
- Keeps good records and understands the value of documentation.
- Is organised and reliable.
- Is comfortable working in a small, fast-moving technical environment.
- Wants to develop a broad technical skill set rather than being limited to one area of IT.
- Working Arrangements
The role is primarily based in
Croydon , with four days per week in the office and one day working from home.
There may occasionally be a need to visit other sites to investigate or support technical equipment. A full UK driving licence would therefore be useful, but is not essential.
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Junior Technical Support Engineer in Croydon employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Support Engineer in Croydon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ACS Performance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ACS Performance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ACS Performance!
✨Direct Apply to ACS Performance
Let's not forget to apply directly through the ACS Performance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Technical Support Engineer in Croydon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ACS Performance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ACS Performance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ACS Performance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
