At a Glance
- Tasks: Lead and develop the enforcement function in a tech-driven parking organisation.
- Company: Dynamic parking and mobility company with a focus on technology and compliance.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a growing team with a commitment to continuous improvement.
- Why this job: Make a real impact by ensuring fair and efficient enforcement processes.
- Qualifications: Experience in operational leadership and compliance management.
The predicted salary is between 50000 - 55000 £ per year.
We are looking for an experienced and commercially minded Head of Enforcement to lead and develop our enforcement function within a growing, technology-driven parking and mobility organisation. This is a senior operational leadership role responsible for overseeing enforcement performance, appeals, compliance, debt recovery and legal escalation activities. You'll play a key part in ensuring that enforcement processes are fair, efficient, compliant and commercially effective, while driving continuous improvement across the function. Working closely with senior leadership and cross-functional teams, you'll use data and operational insight to enhance performance, strengthen compliance and deliver excellent outcomes for clients and customers alike.
Key Responsibilities
- Lead, coach and develop the Appeals and Compliance team, providing clear direction, support and ongoing development.
- Monitor workloads, team capacity and resource requirements, making recommendations to ensure operational efficiency.
- Audit team performance against internal standards, quality measures and compliance requirements.
- Ensure enforcement processes remain compliant with current legislation, industry regulations and accredited body standards, implementing updates where required.
- Monitor the performance of Parking Charge Notices (PCNs), analysing trends and identifying opportunities to improve operational performance.
- Identify site-specific or process-related issues that could impact compliance, customer experience or commercial performance.
- Manage relationships with external debt recovery and legal partners, ensuring service levels and performance expectations are achieved.
- Produce regular management reports on enforcement performance, appeals, compliance activity, debt recovery outcomes and legal escalations.
Head of Enforcement in Croydon employer: ACS Performance
At ACS Performance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sunbury-On-Thames. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values quality, integrity, and the successful delivery of complex construction projects, all while enjoying the benefits of a competitive salary and a strong work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Enforcement in Croydon
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like ACS Performance looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Enforcement in Croydon
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at ACS Performance. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at ACS Performance
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with ACS Performance’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
