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- Tasks: Provide remote technical support for heating and plumbing systems, solving customer issues.
- Company: Leading provider of heating and hot water solutions in the UK & Ireland.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Opportunity for career growth and participation in promotional activities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5+ years in heating systems, strong communication, and problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
- Provide remote technical support via phone and email to customers, installers, and field engineers.
- Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
- Process warranty claims and engineer dispatches using internal systems.
- Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
- Resolve technical complaints and warranty-related enquiries.
- Support promotional activities and ensure accurate CRM/system data.
- Participate in Saturday support rota and attend occasional training or events.
What We're Looking For:
- Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
- Background in technical support or field service within the plumbing/heating sector.
- ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
- Excellent communication, fault-finding, and customer service skills.
- Confident using IT systems and CRM tools.
- Team player with a proactive, customer-first mindset.
Technical Support Desk Engineer in Coventry employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Desk Engineer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and plumbing sector. You never know who might have a lead on that perfect Technical Support Desk Engineer role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge about boilers and heating systems. We all know that confidence is key, so practice explaining complex issues in simple terms to show off your communication skills.
✨Tip Number 3
Show your customer-first mindset! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your problem-solving abilities and make you stand out as a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Desk Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heating, plumbing, or boiler systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: A well-written cover letter can really set you apart. Use it to explain why you're the perfect fit for the Technical Support Desk Engineer role and how your problem-solving skills shine in customer-facing situations.
Show Off Your Technical Knowledge: Since this role requires strong technical knowledge, make sure to mention any specific qualifications or certifications you have, like ACS Gas or heat pump certifications. We love seeing that expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at ACS Performance
✨Know Your Stuff
Make sure you brush up on your technical knowledge about boilers and heating systems. Be ready to discuss specific issues you've encountered in the past and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Their Systems
If you know what CRM tools or internal systems the company uses, try to get familiar with them before the interview. Mentioning your experience with similar systems can demonstrate your adaptability and readiness to hit the ground running.
✨Show Your Customer-First Mindset
Prepare examples that highlight your customer service skills. Think of times when you went above and beyond to help a customer or resolve an issue. This will illustrate your proactive approach and commitment to customer satisfaction, which is crucial for this role.