At a Glance
- Tasks: Provide advanced technical support for detection and control systems across the EMEA region.
- Company: Join a growing technical team in a leading detection and controls company.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Combine your technical skills with customer support to drive business growth.
- Qualifications: Strong knowledge of detection systems and experience in technical support roles.
The predicted salary is between 50000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Detection & Controls Sales Support Engineer to join a growing technical team supporting customers and sales operations across the EMEA region. This role is ideal for a technically skilled professional with strong knowledge of fire detection, control and command systems who enjoys combining technical expertise with customer support, training, and business development activities.
As a key technical specialist, you will provide advanced support for detection and control system solutions, work closely with sales teams to support business growth, and engage with customers, consultants, and industry stakeholders to ensure successful project delivery and product adoption.
Key Responsibilities- Provide advanced technical support for detection and control systems to customers, internal teams, and project stakeholders across the EMEA region.
- Act as a technical resource for sales teams, supporting business development activities and helping to achieve sales and profitability objectives.
- Assist with technical aspects of quotations, specifications, and project documentation.
- Deliver product demonstrations and technical presentations.
- Support consultants, end users, and internal colleagues in specifying detection and control solutions for projects.
- Design and deliver product training programmes for customers and internal teams.
- Share technical knowledge and provide support to colleagues across the wider technical support function.
- Participate in new product introductions, beta testing activities, and product development feedback processes.
- Support the resolution of technical product issues and customer claims by providing expert guidance and recommendations.
- Work closely with product management teams to provide market intelligence, customer feedback, and recommendations for future product improvements.
- Engage with consultants, insurers, authorities, and end users to promote the correct specification and application of solutions.
- Support compliance activities, certifications, approvals, and adherence to relevant industry standards.
To be successful in this role, you will possess:
- Strong technical knowledge of detection, control, and command systems and associated technologies.
- Previous experience in technical support, applications engineering, or a similar customer-facing engineering role.
- Experience delivering technical training and product presentations.
- Excellent troubleshooting and problem-solving skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication skills in English; additional European languages would be advantageous.
- The ability to work effectively in an international and fast-paced environment.
- Self-motivated with a proactive approach to work.
- Highly organised with strong attention to detail.
- A collaborative team player with a positive attitude.
- Strong interpersonal and communication skills.
- Adaptable, resilient, and capable of prioritising workload effectively.
- Results-focused with a strong sense of ownership and accountability.
Detection & Controls Sales Support Engineer - EMEA in Birmingham employer: ACS Performance
Join a dynamic and innovative team in Birmingham as a Detection & Controls Sales Support Engineer, where your technical expertise will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a focus on customer engagement and project success, you'll play a crucial role in shaping the future of detection and control systems across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Detection & Controls Sales Support Engineer - EMEA in Birmingham
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like ACS Performance!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Detection & Controls Sales Support Engineer - EMEA position at ACS Performance, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when ACS Performance is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Detection & Controls Sales Support Engineer - EMEA role at ACS Performance!
We think you need these skills to ace Detection & Controls Sales Support Engineer - EMEA in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to ACS Performance and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at ACS Performance
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to ACS Performance.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at ACS Performance, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
