Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We're looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching field service engineers * Monitoring jobs through to completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking for someone with previous experience in a helpdesk, service desk, technical support or field service coordination environment. You should have: * Strong diagnostic and problem-solving skills * Excellent customer service and communication skills * Ability to explain technical information clearly to non-technical customers * Experience using ticketing or service management systems * Good general IT skills, including email and spreadsheets * Strong organisation and prioritisation skills * Ability to coordinate multiple engineers and service requests * Confidence working independently in a remote environment * Ability to collaborate effectively with colleagues across different locations * Right to work in the UK on a permanent, full-time basis DESIRABLE EXPERIENCE Experience in any of the following would be particularly useful: * Retail equipment or hardware support * Weighing or label-printing equipment * Remote-access support tools * Basic network troubleshooting * Field service scheduling and planning systems * Working with SLAs and service prioritisation frameworks WHAT'S ON OFFER * Full-time, permanent position * Fully remote UK-based working * Competitive salary * Training and career development opportunities * Support for professional qualifications * Employee benefits * Collaborative technical service environment If you have a background in technical support and enjoy solving problems, coordinating engineers and delivering a great customer experience, we'd like to hear from you. Apply today or get in touch for a confidential discussion
Field Service Helpdesk Specialist in Milton Keynes employer: ACS Performance Ltd
Join a leading aviation maintenance organisation in Thruxton, Hampshire, where you will be part of a dedicated team committed to excellence in safety and compliance. The company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role as Safety and Compliance Manager. With a strong focus on regulatory adherence and a proactive approach to safety, this is an ideal environment for professionals looking to make a meaningful impact in the aviation industry.
