At a Glance
- Tasks: Lead a dynamic team, manage customer relationships, and oversee technical projects.
- Company: Established engineering-led business with a focus on innovation and service excellence.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Opportunity for significant career growth and influence within the company.
- Why this job: Join a key service function and drive improvements while leading a passionate team.
- Qualifications: Experience in engineering or technical services, strong leadership and problem-solving skills.
Location: Crawley, West Sussex - with occasional UK travel
Hours: 8:30am - 5:00pm, with flexibility when required
Job Type: Permanent, Full-Time
The Role
We are looking for an experienced Site Services Manager to lead a busy Site Services function within an established engineering-led business. This is a varied role combining technical management, customer account management, team leadership, project delivery and business development. Acting as a key link between customers, engineers, quality and maintenance teams, you will oversee repairs and warranty activity, manage customer relationships and help identify opportunities to improve performance and generate additional business. This role would suit someone from an engineering, maintenance, field service, facilities or technical services background who enjoys combining technical problem-solving with people management and customer interaction.
Key Responsibilities
- Lead and manage the Repairs team, including performance reviews, one-to-ones, training and development.
- Manage escalated customer issues and ensure effective and professional resolutions.
- Build and maintain relationships with key customer accounts.
- Conduct customer site visits to review performance and identify improvement opportunities.
- Lead customer care meetings, reviewing KPIs, service performance and response commitments.
- Monitor warranty claims, equipment failures and associated costs.
- Investigate recurring technical issues and support root cause analysis.
- Work with Quality, Maintenance and Technical teams to improve equipment reliability and performance.
- Review engineering reports and customer feedback to identify areas for improvement.
- Provide feedback on field engineer performance, technical competency and training requirements.
- Manage repair, refurbishment, upgrade and customer improvement projects.
- Coordinate customers, engineers, suppliers and subcontractors to ensure projects are delivered safely, on time and within budget.
- Identify opportunities for additional repairs, upgrades, projects and service work.
- Support business development activity, including site surveys, quotations and proposals.
- Monitor repair and warranty expenditure and support invoicing and revenue recovery.
- Contribute to pricing reviews, commercial decisions and contract profitability.
About You
To be successful in this role, you will ideally have:
- Experience within an engineering, technical services, maintenance, facilities or field-based environment.
- Previous experience managing technical teams or supervisors.
- A good understanding of repairs, maintenance, warranty management and customer support.
- Ability to read and understand technical documentation, drawings and specifications.
- Experience investigating equipment failures and carrying out root cause analysis.
- Strong customer-facing and problem-solving skills.
- Good commercial awareness and the ability to identify business opportunities.
- Strong project management and organisational skills.
- Excellent communication and stakeholder management skills.
- A proactive, solutions-focused approach.
- A full UK driving licence and willingness to travel to customer sites when required.
- Experience within gates, barriers, access control or a related sector would be advantageous but is not essential.
The Opportunity
This is an excellent opportunity to take ownership of a key service function within an established technical business. You will have the chance to lead a team, develop important customer relationships, influence technical and service improvements, manage significant projects and contribute directly to business growth. If you are an experienced technical or engineering professional looking for a varied management position combining people, customers, projects and commercial responsibility, we would be keen to hear from you.
Site Services Manager in Crawley employer: ACS Performance Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Site Services Manager in Crawley
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Site Services Manager role you’re after at ACS Performance Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ACS Performance Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ACS Performance Ltd.
✨Apply Through Company Websites
When you spot a role like Site Services Manager at ACS Performance Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Site Services Manager in Crawley
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Site Services Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ACS Performance Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ACS Performance Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ACS Performance Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with ACS Performance Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ACS Performance Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
