TechOps Lead
We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.
This is a player-manager role, ideal for someone who enjoys balancing leadership with hands‑on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.
The Role
As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.
You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and line manage a team of TechOps engineers
- Set clear expectations, run 1:1s, and drive performance standards
- Define and document workflows, escalation paths, and SOPs
- Own and optimise the service desk/ticketing pipeline
- Report on performance metrics, trends, and improvements
Monitoring & Device Management
- Own monitoring and alerting systems to proactively identify issues
- Manage lifecycle of IoT and edge devices across multiple sites
- Drive preventative maintenance strategies
- Lead root‑cause analysis and post‑incident reviews
- Maintain accurate asset inventory and ensure compliance standards
Infrastructure & Networking
- Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
- Standardise configurations and maintain documentation
- Troubleshoot end‑to‑end system workflows across hardware and software
- Act as escalation point for complex technical issues
- Recommend and implement infrastructure improvements
New Site Onboarding
- Lead technical delivery of new site deployments
- Oversee network design, hardware setup, and system configuration
- Support remote commissioning and technical validation before go‑live
What We're Looking For
Experience
- 6+ years in IT support, infrastructure, or technical operations
- Proven experience managing or leading a technical team
- Experience working with distributed systems or multi-site environments
- Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
Technical Skills
- Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
- Experience with routers, switches, and firewall
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TechOps Lead in City of London employer: ACS Performance Ltd
Join a leading aviation maintenance organisation in Thruxton, Hampshire, where you will be part of a dedicated team committed to excellence in safety and compliance. The company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role as Safety and Compliance Manager. With a strong focus on regulatory adherence and a proactive approach to safety, this is an ideal environment for professionals looking to make a meaningful impact in the aviation industry.
