At a Glance
- Tasks: Guide families through the admissions journey and manage enrolment processes.
- Company: Join ACS Cobham, a vibrant international school community.
- Benefits: Full-time role with a supportive team and dynamic work environment.
- Other info: Opportunity for personal growth in a diverse and inclusive setting.
- Why this job: Make a real difference in families' educational journeys every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
ACS Cobham is looking for an enthusiastic and highly organized Admissions Associate to join our busy Admissions team. Are you a confident communicator who enjoys building relationships, delivering exceptional customer service and helping families make important decisions about their children's education? This is a varied and rewarding role at the heart of the school. You will be one of the key points of contact for prospective and new families, guiding them through their admissions journey and ensuring they receive a warm, professional and seamless experience from their initial enquiry through to joining the school.
About the role
As an Admissions Associate, you will help manage the enrolment process for both day and boarding students, working closely with families, students, education consultants, boarding and relocation agents, and colleagues across the school. You will:
- Respond promptly and professionally to admissions enquiries by telephone, email, Zoom and face to face.
- Build strong relationships with prospective families and use your customer service and sales skills to maximise conversion from enquiry to enrolment.
- Manage accurate student information across admissions and school management systems, including OpenApply and PowerSchool.
- Prepare correspondence and documentation throughout the admissions journey and support accurate reporting and information flow.
- Assist with the withdrawal process for students leaving or relocating.
- Coordinate the onboarding of new students, working with colleagues across the school to ensure all start-of-school requirements are completed.
- Arrange and conduct orientation tours for prospective and new families, providing support and cover for the Assistant Deans of Admissions where required.
- Take an active role in open days, marketing events, feeder school events and other school activities.
- Develop and maintain up-to-date knowledge of the school, its programmes and the wider ACS community.
About you
We are looking for someone who is professional, personable, organised and proactive, with a genuine passion for providing an outstanding experience to families. You will bring:
- Excellent interpersonal and communication skills, with confidence communicating by phone, video, face to face and in writing.
- Strong customer service and sales skills, with the ability to build rapport and influence positively.
- Exceptional attention to detail and a high level of written accuracy.
- Excellent organisational skills and the ability to manage multiple priorities in a busy environment.
- Confidence working with databases and school management systems, with experience of OpenApply, PowerSchool, Microsoft Word, Excel and Google Workspace being advantageous.
- A willingness and ability to learn new systems and technology quickly.
- A flexible, positive approach and the ability to take on a variety of responsibilities.
- The ability to work independently, use initiative and remain calm under pressure.
- A strong team ethic and commitment to the core values of ACS.
- Previous experience working in a school or admissions environment would be desirable.
- Knowledge of the International Baccalaureate (IB), AP or other international curricula would also be an advantage.
Why join us?
This is an opportunity to play a key role in welcoming families to an internationally minded school community. Every day will bring a different combination of relationship‑building, administration, problem‑solving and events, making this an ideal position for someone who enjoys a dynamic and people‑focused environment.
Location: ACS Cobham, Surrey, KT11 1BL
Hours: Full‑time, Monday‑Friday, 9:00am-5:00pm
Contract: Permanent, 52 weeks, onsite position
Start date: As soon as possible
If you are an organised, confident and people‑focused professional who would love to help families begin their journey with ACS, we would love to hear from you.
Safeguarding
ACS is committed to inclusion across race, gender, faith, identity and abilities. We believe that diversity helps us to fulfil our purpose, realise our vision and exemplify our values. ACS is committed to safeguarding and promoting the welfare of children and young people and employees of ACS are expected to share this commitment. This position is therefore subject to pre‑employment compliance checks and an enhanced Disclosure and Barring Service Check.
Admissions Associate in Cobham employer: ACS International Schools
ACS International Schools is an exceptional employer, offering a supportive and collaborative work environment at our Hillingdon campus. With a focus on professional development, teachers enjoy manageable class sizes and a maximum of 21 teaching hours per week, allowing for meaningful engagement with students. Our commitment to diversity and inclusion, combined with outstanding facilities and proximity to London, makes ACS a rewarding place to grow your career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Associate in Cobham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACS International Schools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACS International Schools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Associate in Cobham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACS International Schools:Your cover letter is your chance to shine! Tell us why you want to work at ACS International Schools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACS International Schools!
How to prepare for a job interview at ACS International Schools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
