At a Glance
- Tasks: Provide remote technical support and diagnose faults in advanced machinery.
- Company: Join a globally recognised engineering manufacturer with a supportive team.
- Benefits: Salary up to £40,000, comprehensive training, and excellent career progression.
- Other info: Collaborative culture with opportunities for continuous improvement and knowledge sharing.
- Why this job: Use your engineering skills to make a real impact in a dynamic environment.
- Qualifications: Experience with industrial machinery and strong fault-finding abilities required.
The predicted salary is between 35000 - 40000 £ per year.
The rewards:
- Salary up to £40,000
- Comprehensive training in specialist machinery and systems
- Opportunity to work for a globally recognised engineering manufacturer
- Supportive and collaborative technical team
- Excellent career progression opportunities
- Company benefits package
The role of Technical Support Engineer:
- Provide remote technical support to customers and field service engineers
- Diagnose mechanical, electrical, CNC and software-related faults
- Support customers via telephone, email and remote diagnostic systems
- Analyse machine alarms and identify effective technical solutions
- Escalate complex issues to specialist engineering teams where required
- Assist customers during machine installation, commissioning, operation and maintenance
- Manage technical support cases and maintain accurate service records
- Identify spare parts requirements and assist with service planning
- Work closely with Service, Engineering and Sales teams to ensure excellent customer support
- Contribute to continuous improvement initiatives and technical knowledge sharing
- Deliver a professional, customer-focused service with excellent response times
The ideal Technical Support Engineer:
- Ideally have experience working with industrial machinery, automation equipment, or CNC systems
- Experience as a technical support engineer, maintenance or field service engineering role
- Strong electrical and mechanical fault-finding ability
- Experience diagnosing industrial machinery or automated equipment
- Knowledge of PLCs, CNC machinery or industrial control systems would be advantageous
- Excellent communication and customer service skills
- The ability to prioritise multiple technical support cases
- A proactive and solution-focused approach
Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team. Working with cutting-edge automated machinery, you’ll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same. If you’re an engineer looking to move into a technical support environment where you can use your technical expertise to help customers and colleagues, we’d love to hear from you.
Technical Support Engineer in Northampton employer: ACS Hireonline
Join a dynamic team in Coventry as a Machine Operator, where you will enjoy competitive pay and the opportunity for a temporary to permanent contract. Our supportive work culture prioritises safety and teamwork, offering you the chance to grow your skills in a fast-paced environment while contributing to meaningful projects. With flexible shift patterns and a commitment to employee development, we ensure that every team member feels valued and empowered to succeed.
