At a Glance
- Tasks: Manage customer orders and liaise with teams to ensure smooth delivery.
- Company: Stable and growing business with a strong order book.
- Benefits: Competitive salary, supportive team, and real responsibility.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be at the heart of operations and make a difference every day.
- Qualifications: Experience in manufacturing or production and strong communication skills.
The predicted salary is between 28500 - 31500 £ per year.
The rewards
- Salary circa £30,000 depending on experience
- Stable, growing business with a strong order book
- Varied, integral role with real responsibility
- Supportive and collaborative team environment
The role of Customer Service Advisor:
- Manage customer orders from point of receipt through to delivery
- Liaise with production teams to track progress and manage lead times
- Keep customers updated on order status, resolving any issues proactively
- Work closely with logistics providers to coordinate UK and international shipments
- Prepare and check documentation for dispatch and delivery
- Support purchasing activities and supplier coordination
- Handle customer enquiries and provide a high level of service at all times
- Assist with quotations, pricing and general commercial administration
The ideal Customer Service Advisor:
- Background within manufacturing or production with regular exposure to internal and external stakeholders
- Enjoys being at the centre of operations in a busy, team-focused environment
Customer Service Advisor employer: ACS Hireonline
As a Customer Service Advisor in our stable and growing business, you will thrive in a supportive and collaborative team environment that values your contributions. With a competitive salary and opportunities for professional growth, you will play a vital role in managing customer orders and ensuring exceptional service, all while being part of a dynamic team that fosters innovation and teamwork.
We think you need these skills to ace Customer Service Advisor
Order Management
Customer Liaison
Issue Resolution
Logistics Coordination
Documentation Preparation
Supplier Coordination
Customer Enquiries Handling
