At a Glance
- Tasks: Lead a team to ensure fair and compliant parking enforcement while improving operational effectiveness.
- Company: Dynamic tech-led parking and mobility business with growth opportunities.
- Benefits: Flexible remote working options and competitive salary.
- Other info: Join a growing company where you can drive change and develop your career.
- Why this job: Make a real impact on compliance and fairness in the parking industry.
- Qualifications: Experience in managing enforcement or compliance teams and understanding of UK parking legislation.
The predicted salary is between 60000 - 75000 £ per year.
We are recruiting a Head of Enforcement for a growing technology led parking and mobility business.
About the Role
This is a senior operational position with responsibility for the complete enforcement function, including PCN performance, appeals, compliance, debt recovery and legal partner relationships.
Responsibilities
- You will lead and develop a team of Appeals and Compliance Specialists, ensuring decisions are consistent, fair and compliant.
- You will use performance data to identify emerging risks, investigate differences between sites and improve the overall effectiveness of the enforcement operation.
- This is not a role focused solely on processing appeals or maximising the number of Parking Charge Notices that are upheld.
- The successful candidate will need to balance commercial performance with legislation, industry standards, fairness to motorists and the reputational interests of the business.
- You will take responsibility for the performance and development of the appeals and compliance team.
- This will include monitoring capacity, workload, decision quality and individual performance.
- You will establish effective methods for checking that appeal and compliance decisions are being made consistently across the team.
- Where standards or judgement begin to slip, you will provide clear guidance, training and appropriate performance management.
- You will monitor PCN and appeals performance across multiple sites, using data to identify trends, anomalies and emerging risks.
- You will investigate the reasons behind unusual results and work with colleagues across the business to resolve site or process related problems.
- You will maintain current knowledge of parking legislation, relevant codes of practice and accredited body requirements.
- When requirements change, you will turn those changes into practical processes and guidance that the operational team can apply.
- The position also includes responsibility for debt recovery and legal partner relationships.
- You will monitor their performance, challenge inappropriate or ineffective practices and ensure that commercial outcomes do not come at the expense of compliance, vulnerable customers or the reputation of the business.
- You will provide clear reporting to senior management covering enforcement performance, appeals, compliance risks, debt recovery outcomes and legal escalation activity.
- You must be able to explain complex issues concisely and tailor information to different senior stakeholders.
Qualifications
- You will need previous experience managing or supervising a parking enforcement, appeals, compliance or closely related operational team.
- A strong understanding of the UK PCN lifecycle, appeals handling and parking compliance is essential.
- You should be familiar with relevant legislation, industry codes and the standards applied by bodies such as the BPA or IPC.
- Required Skills
- You must be comfortable working with operational data and able to move beyond simply reporting figures.
- We are looking for someone who can identify a genuine problem, investigate its cause and turn the findings into practical improvements.
- You will have experience developing people, auditing the quality of decisions and addressing performance issues directly and fairly.
- Experience managing debt recovery companies, legal advisers or other external partners would be particularly valuable.
- The right person will understand that effective enforcement is neither about automatically rejecting appeals nor being unnecessarily lenient.
- It requires sound judgement, consistent decision making and the ability to reach fair, proportionate and commercially sensible outcomes.
- You should also be comfortable working in a growing business where priorities can change and existing processes may need to be improved while the operation continues running.
- Flexible remote working options
Head of Enforcement in London employer: ACS Executive
At ACS Executive, we pride ourselves on being an exceptional employer that fosters a culture of innovation and continuous improvement. Located in West Drayton, our team enjoys a collaborative work environment with ample opportunities for professional growth, competitive salaries, and comprehensive benefits, including annual leave and ongoing training to enhance skills and career progression. Join us to be part of a dynamic team dedicated to operational excellence and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Enforcement in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like ACS Executive looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Enforcement in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at ACS Executive. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at ACS Executive
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with ACS Executive’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
